Great
Based on 89 reviews
Goal Zero4.0Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Goal Zero was founded to fulfill a need for portable, cost effective power solutions in the Congo. That cause propelled Goal Zero to create solar panels, power packs and lighting products that can be used effectively anywhere in the world. Whether you’re on a humanitarian mission in central Africa, at Everest’s basecamp, or anywhere in between, Goal Zero can keep you powered.Power. Anything. Anywhere.
Goal Zero (goalzero.com) has 89 customer reviews on Folks Told, with an average rating of 4.0 out of 5.
89 approved reviews, newest moderated first
Jay W.
I contacted Yeti Goal Zero with a service question and was very surprised with the very quick and knowledgeable response from Michael. Excellent customer service and follow through with taking care of the situation. I am a Yeti I customer for life.
barry
i read the product documentation and it offered to send an adapter for a different battery size. steban, the customer service rep, advised that the adapter was not in stock. however, he DID find one in the warehouse and arranged to send it to me. This is EXCELLENT customer service, above and beyond normal, and greatly exceeded my expectations. GREAT JOB STeban. thanks . barry
Vickie R.
After experiencing an issue with my Yeti1500, I contacted customer service and had an excellent experience getting the issue resolved. I received quick detailed responses. I was very impressed with the communication and help I received.
Amir
Fast response and great support.
Herman
Wil Definitely recommend Goal Zero. Had a small issue with a unit but Cas from goal zero support made the process smooth and easy to get my warranty replacement.
Charles B.
Awesome from start to finish Johnathon help me replace my altra 80 with no negative attitude.From start to finish he handled the return . And kept me updated to the finish when they received the broken unit back. Goal Zero needs to hire more people like Johnathon
Matt
I had a 6000X that stopped taking a charge through the High Power Port. I worked with Jonathan in support, first on the phone and later via email. It took a few weeks of back and forth, trying different solutions before we agreed the best thing to do was to replace the unit. Now I am whole again. I think the key here is to be patient and recognize that diagnosis and eventual replacement will take some time but that GoalZero support will stick with you until resolution.
Bryan S.
Very helpful, informative and polite