Excellent
Based on 704 reviews
Gofastpass4.6Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Established in 2010, FastPass has connected thousands of passengers to a huge quantity of professionals, licensed and insured drivers. We offer a plataforma online to book your transfer services at the lowest and most competitive rates in the market, combining 24/7 customer service with real-time control and management. Our rates cover all taxes, fees, tolls and gratuities. Everything can be done at the time of the booking and through the website quickly and safely.
Gofastpass (gofastpass.com) has 704 customer reviews on Folks Told, with an average rating of 4.6 out of 5.
704 approved reviews, newest moderated first
customer
The driver was great and communicated through the day!
Reply from GofastpassJan 2, 2026
Thank you for your 5-star review. ⭐⭐⭐⭐⭐ We are truly honored by your trust and delighted to know your experience met our high standards. Delivering a refined, reliable, and seamless transportation experience is at the core of what we do. We look forward to welcoming you again and providing the same level of excellence on your next journey.
IsleGO Missions, I.
They delivered what they promised with promptness and courtesy. The driver arrived on time and got me to the airport on time. Definitely will use them again.
Reply from GofastpassJan 2, 2026
Thank you for your 5-star review. ⭐⭐⭐⭐⭐ We are truly honored by your trust and delighted to know your experience met our high standards. Delivering a refined, reliable, and seamless transportation experience is at the core of what we do. We look forward to welcoming you again and providing the same level of excellence on your next journey.
Chris H.
I mistakenly booked a pick-up date of 1/2/26, when it should have been on 1/3/26. I realized when they send me their confirmation email the day before, on 1/1/26. I called them and they changed the pick up date without any difficulty or any additional charges, even though it was my fault for booking it incorrectly. Truly a customer orientated company. Thanks!
Reply from GofastpassJan 2, 2026
Thank you for your 5-star review. ⭐⭐⭐⭐⭐ We are truly honored by your trust and delighted to know your experience met our high standards. Delivering a refined, reliable, and seamless transportation experience is at the core of what we do. We look forward to welcoming you again and providing the same level of excellence on your next journey.
Bellami B.
I booked and fully paid for two trips with this company well in advance, trusting their online pricing to be accurate and binding. Just two days before the first scheduled pickup—right before New Year's when options are limited—they called me out of the blue demanding a significant price increase or threatening to cancel the reservation entirely. This left me scrambling to find alternative transportation at the last minute, forcing me to pay much higher rates from another provider due to the holiday surge. What's the point of advertising fixed prices online and accepting full payment if you're just going to hold the booking hostage and demand more money later? This feels like classic bait-and-switch tactics, completely eroding any trust. The stress and extra costs this caused ruined my plans. I would never use this service again and strongly advise others to steer clear. I'll be sharing this terrible experience with my family, friends, and anyone else looking for reliable transportation. Do yourself a favor and book with a company that honors their quotes!
Reply from GofastpassJan 2, 2026
Thank you for sharing your feedback. We respectfully disagree with the characterization of this situation and would like to clarify the facts for transparency. Prior to finalizing your reservation, our team proactively contacted you to explain that, due to exceptionally high demand during the New Year period, only a Standard Van for up to 10 passengers was available for the requested date. At that time, we clearly presented two options, allowing you full control over how to proceed: 1. Proceed with the reservation using the available vehicle, with an operational solution to transport the entire group in two segments due to capacity limitations during peak demand; or 2. Cancel the reservation with a full refund, should the proposed solution not meet your needs. No price increase was imposed, nor was the reservation “held hostage.” The decision to cancel was entirely optional and made by you, after being presented with a clear and transparent alternative. Following your decision, the reservation was formally canceled and fully refunded, in accordance with our policies. It is also important to note that your return reservation remains active and confirmed in our system, and no issues have been reported regarding that service. We operate with fixed pricing, transparency, and proactive communication, especially during high-demand periods. Our goal in this case was to offer a viable solution rather than cancel unilaterally, and we fully respected your choice when you opted not to proceed. We regret that this situation caused frustration, but we respectfully believe that the description provided does not accurately reflect how the matter was handled or resolved. The issue was addressed professionally, within company policy, and concluded with no financial loss to you. Kind regards, FastPass Team
Kevin H.
Our travel home was delayed 4 hours with Jet Blue and the only issue I had with "fastpass" was getting someone to return my calls or emails. It wasn't until we landed in Orlando that I received an email about our Driver/Bruno. Another 20 minute delay waiting to get picked up. Bruno was excellent! Realizing our trip was less then stellar...he quickly loaded our bags and got us on our way.
Reply from GofastpassJan 1, 2026
Thank you for your 4-star review. ⭐⭐⭐⭐ We are truly honored by your trust and delighted to know your experience met our high standards. Delivering a refined, reliable, and seamless transportation experience is at the core of what we do. We look forward to welcoming you again and providing the same level of excellence on your next journey.
Sandra W.
Driver was almost 30 minutes late. It was cold out 51 degrees heat inside van did not work
Reply from GofastpassDec 30, 2025
Thank you for taking the time to share your feedback. We sincerely regret that your experience did not fully meet your expectations and would like to provide some clarification for future readers. On the day of your service, the driver experienced an unexpected highway closure on the connecting bridge, which resulted in a delay of approximately 20–24 minutes. This was an external traffic situation beyond our control and not something that could have been anticipated despite careful route planning. Throughout this delay, the driver and our operations team kept you informed in real time regarding the updated arrival time. Most importantly, despite the delay, the service was successfully completed, and you were safely transported to MCO Airport with sufficient time for your departing flight. At no point was your travel compromised. Regarding the temperature inside the vehicle, we would like to clarify that the van’s air conditioning system was fully operational. On that particular day, there were unusually warm conditions, and the rear air conditioning was activated shortly before boarding. Larger vehicles may require additional time to stabilize interior temperature, especially during passenger boarding, which can temporarily affect cooling performance. We did receive your email requesting compensation and intended to review the matter internally through our post-service department. Unfortunately, the review was posted before we had the opportunity to complete that internal evaluation and respond directly. While we understand how delays and comfort concerns can be frustrating, situations such as sudden road closures are occasionally unavoidable. Our team remains committed to clear communication, safety, and ensuring every client reaches their destination as planned. We appreciate your feedback and the opportunity to clarify the circumstances surrounding this service. Kind regards, FastPass Team
Pele B.
Giovana confirmed pick up time after we departed the cruise ship, and she was at the pick up location. She immediately recognized our party as she dropped us off a few days earlier. The ride to Orlando was comfortable, and Giovana expertly navigated around traffic to ensure we arrived with plenty of time to check in for our flight. I highly recommend Giovana be your driver when going on a cruise and Orlando is your flight destination.
Reply from GofastpassDec 29, 2025
Thank you for your 5-star review. ⭐⭐⭐⭐⭐ We are truly honored by your trust and delighted to know your experience met our high standards. Delivering a refined, reliable, and seamless transportation experience is at the core of what we do. We look forward to welcoming you again and providing the same level of excellence on your next journey.
Kenny
The driver was very nice and pleasant to talk too.
Reply from GofastpassDec 28, 2025
Thank you for your 5-star review. ⭐⭐⭐⭐⭐ We are truly honored by your trust and delighted to know your experience met our high standards. Delivering a refined, reliable, and seamless transportation experience is at the core of what we do. We look forward to welcoming you again and providing the same level of excellence on your next journey.
