Excellent
Based on 704 reviews
Gofastpass4.6Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Established in 2010, FastPass has connected thousands of passengers to a huge quantity of professionals, licensed and insured drivers. We offer a plataforma online to book your transfer services at the lowest and most competitive rates in the market, combining 24/7 customer service with real-time control and management. Our rates cover all taxes, fees, tolls and gratuities. Everything can be done at the time of the booking and through the website quickly and safely.
Gofastpass (gofastpass.com) has 704 customer reviews on Folks Told, with an average rating of 4.6 out of 5.
704 approved reviews, newest moderated first
Stephanie
Excellent service. Prompt & courteous
Reply from GofastpassDec 21, 2025
Thank you so much for your 5-star review! ⭐⭐⭐⭐⭐ We truly appreciate your trust in our service and are delighted to know you had a great experience with us. Providing reliable, comfortable, and seamless transportation is always our top priority. We look forward to assisting you again on your next trip!
Shaun S.
Bruno was an excellent driver and gave us alot of useful information on Florida as we asked him about living there.
Reply from GofastpassDec 21, 2025
Thank you so much for your 5-star review! ⭐⭐⭐⭐⭐ We truly appreciate your trust in our service and are delighted to know you had a great experience with us. Providing reliable, comfortable, and seamless transportation is always our top priority. We look forward to assisting you again on your next trip!
Ron P.
Very nice and courteous driver and was on time, that’s a big plus
Reply from GofastpassDec 21, 2025
Thank you so much for your 5-star review! ⭐⭐⭐⭐⭐ We truly appreciate your trust in our service and are delighted to know you had a great experience with us. Providing reliable, comfortable, and seamless transportation is always our top priority. We look forward to assisting you again on your next trip!
Amye M.
**UPDATE AFTER FASTPASS RESPONSE** I am deleting another star for the customer service response. The driver's version of our interaction is a big fat lie. The driver did not arrive on time at the pickup location. I initiated the contact via text (0404) with the driver after the pick up time of 0400 (not the other way around). After two minutes, he called and said that his GPS messed up and questioned whether I put the in the correct address. He NEVER told me that he had been sitting at the front door of the hotel and then decided it would be better to search for me elsewhere (because that makes total sense!). Over the course of 30 minutes, we were trying to help him find his way to the front door of a substantial hotel on the street. Somehow he went to a part of the hotel property secured by a gate, got through and then couldn't get out of without the help of my husband and the hotel staff. He never spoke on the journey to the airport and then offered a pathetic "sorry" to my husband for the experience. I am more upset now about the dismissiveness of the customer service response than I was about getting a run around by the driver for 30 minutes. Just to be clear, all I asked for in the way of a refund was his automatic gratuity of $15.84 because I didn't think he earned it. Now I know he didn't earn it because he can't even take responsibility for probably just being late. Granted I didn't miss my flight, but a 15 minute ride became 45 minutes unnecessarily. I planned the timing of this service to suit my needs for my travel that day. I don't think it is kind or gracious in anyway to use the fact that I didn't miss my flight as a win for me! +++++++++++++++++++++++++++++ This the third time I have used FastPass and it was not a charm. It was a 4 AM pick at a very large Hotel in Orlando and the driver had not reached out as I had experienced before. It was a few minutes after our pick up time and no car was there, so I reached out and said we were waiting. It became 30 minutes of excuses until he finally made it to pick us up. I guess he was embarrassed and didn't say anything on the ride to the airport. When he got the luggage out he told my husband "sorry". I get it that everybody has a bad day. I have grace for that. I did upgrade for a premium car because of how many people we had and luggage. It cost me money and didn't get me to the airport with as much ample time as I would have liked. I am reaching out to FastPass directly with this feedback.
Reply from GofastpassDec 11, 2025
Dear Amye, We sincerely regret that our previous response did not provide the clarity or reassurance you expected, and we are genuinely sorry that your recent experience left you feeling disappointed — especially after multiple successful services with FastPass in the past. We’ve reviewed the full timeline once again, including GPS records, driver communication, and internal dispatch logs, in order to understand your feedback fully and respond with transparency. 📍 Clarifying the Pickup Situation Your reservation was scheduled for 4:00 AM at a well-known hotel in Orlando. According to our records: • The driver arrived at the general property location on time, but mistakenly entered an adjacent gated area on the hotel premises. • This was not due to lateness, but to an error in GPS guidance, which routed the vehicle toward a service entrance not clearly designated for guest pickup. • Once on the restricted part of the property, the driver attempted to correct course, and contact was initiated between both parties. • With the help of your husband and hotel staff, the vehicle was redirected to the proper pickup point, and the transfer was completed successfully. • The driver acknowledged the confusion and apologized at drop-off. 🔄 About Communication We understand that early-morning transfers come with tight timelines and that every minute matters when planning airport logistics. While we strive for perfection in every transfer, occasional GPS issues can happen, and in this case, the misrouting created a delay in visibility — for which we do apologize. That said, our internal records indicate both parties were in communication, and no intentional avoidance or lack of responsibility occurred. 💲 Regarding Gratuity We acknowledge your request for the refund of the $15.84 gratuity. As you correctly mentioned, this request was sent via email to our team, and we are processing the full refund of that gratuity as a gesture of goodwill and in recognition of the inconvenience caused. While gratuities are automatically added to ensure driver compensation, we always honor refund requests when the service experience does not meet expectations — and we appreciate you bringing this to our attention directly. 🧾 Reputation & Service History We value honesty — not only in our customer service but also in how we treat feedback. While you are, of course, entitled to share your experience, we must respectfully state that calling the driver’s version “a big fat lie” is unnecessary and inconsistent with how we have successfully handled your previous services. Over multiple rides, your trust has meant a lot to us. It’s disheartening that a single misstep — which was actively corrected and apologized for — has now resulted in the loss of another review star, especially when the transfer was still completed safely, you arrived at the airport without missing your flight, and the issue stemmed from a momentary routing error, not negligence. ⸻ ✅ In Summary: • The driver was on property at the correct time, but GPS guided him to a side area. • Communication was established and the error corrected with the help of your husband and staff. • The ride was completed safely and on time. • The gratuity refund is being processed as a courtesy and apology. • Your past services were delivered with success, punctuality, and care — as you yourself have acknowledged. We are not perfect, but we take pride in taking responsibility when things go off course, and we’re saddened that our efforts to clarify and resolve were perceived as dismissive. That was never our intent. We remain at your service, and we sincerely hope to have the opportunity to restore your trust in the future. Warm regards, Customer Relations Team
customer
Driver was very safe driving and so nice! Highly recommend!
Reply from GofastpassDec 21, 2025
Thank you so much for your 5-star review! ⭐⭐⭐⭐⭐ We truly appreciate your trust in our service and are delighted to know you had a great experience with us. Providing reliable, comfortable, and seamless transportation is always our top priority. We look forward to assisting you again on your next trip!
customer
The driver, Bruno
Reply from GofastpassDec 21, 2025
Thank you for your 5-star review. ⭐⭐⭐⭐⭐ We are truly honored by your trust and delighted to know your experience met our high standards. Delivering a refined, reliable, and seamless transportation experience is at the core of what we do. We look forward to welcoming you again and providing the same level of excellence on your next journey.
Annette E.
Great experience!
Reply from GofastpassDec 21, 2025
Thank you for your 5-star review. ⭐⭐⭐⭐⭐ We are truly honored by your trust and delighted to know your experience met our high standards. Delivering a refined, reliable, and seamless transportation experience is at the core of what we do. We look forward to welcoming you again and providing the same level of excellence on your next journey.
cutomer
I am satisfied with the servise and my family reached safe on time.
Reply from GofastpassDec 21, 2025
Thank you for your 5-star review. ⭐⭐⭐⭐⭐ We are truly honored by your trust and delighted to know your experience met our high standards. Delivering a refined, reliable, and seamless transportation experience is at the core of what we do. We look forward to welcoming you again and providing the same level of excellence on your next journey.
