Reply from Good DogNov 25, 2025
Hi Jacqueline,
We're so glad you found your new best friend through Good Dog!
We appreciate your feedback about our Protection & Support fee. We'd like to clarify that this fee is entirely optional—you can always choose to pay on Good Dog with zero fees. Many new puppy owners find value in the benefits it provides:
- Payment Protection: Your payment is protected, giving you peace of mind that we'll step in to help resolve any issues that might arise.
- Support: We provide lifelong support from our expert team, including veterinarians and behaviorists, who are here to guide you through every stage of your journey with your new pup.
- Puppy training & exclusive discounts: You'll get access to professional training resources, including personalized coaching and online courses, plus exclusive savings on essentials from trusted partners like Chewy, Rover, and BarkBox.
- Platform sustainability: This fee also helps us maintain our high standards and continue improving our platform to help more families like yours find their perfect match.
For payments made on Good Dog through credit or debit cards, there’s an additional 3-3.5% processing fee, which is directed to our payment processor, and not to Good Dog. However, buyers can always choose to opt out of this card processing fee by paying with an ACH bank transfer.
If you have any questions about these benefits, please feel free to email us anytime at [email protected] and someone from our team will be happy to take care of you!
Warmest wishes to you and your new pup,
The Good Dog Team