Excellent
Based on 708 reviews
Gratsi Wine4.5Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Gratsi is a Mediterranean-inspired wine and lifestyle brand built around simplicity, quality, and the joy of slowing down.We produce premium wines crafted in France and Italy, designed for modern living without compromising on taste. Each 3L box equals four bottles and stays fresh for up to 30 days after opening, making it ideal for everyday dinners, small gatherings, and spontaneous moments.But Gratsi is more than wine. It’s a philosophy rooted in the Mediterranean way of life, where meals are unhurried, ingredients are simple, and connection matters more than perfection. Through our content platform featuring recipes, travel stories, culture, and our Nonna Wisdom series, we celebrate the rituals that turn ordinary days into meaningful ones.We are available both online and in over 1,800 retail locations across the United States. Our model blends direct-to-consumer innovation with strong retail partnerships, supported by digital-first marketing, community engagement, and a rewards-driven retail program.Gratsi exists for people who believe good wine doesn’t need to be complicated, it just needs to be shared.
Gratsi Wine (gratsi.com) has 708 customer reviews on Folks Told, with an average rating of 4.5 out of 5.
Showing 71 reviews with 1 star · Clear filters
Kristina
My order was given a coupon code for two glasses which already come with the large sampler pack I was wanting to get. The guy I talked to you on the chat said I could email the customer service and ask for them to exchange the coupon code for just a discount on the order instead of the glasses. I emailed, and they weren't willing to do that exchange to get a new customer. Not good business practice.
Donna Ruth H.
When i was just checking out the site on my phone to research their wine. I accidentally ordered at around 8 pm. When I noticed around 5am I asked them to cancel and explained what happened. I was told they cant cancel. But they could recall for a $25 fee. You can't cancel, but can recall, isn't that the same thing. I will never tell people to order from here. If you can't work with the customer. I wasn't going to never order just wanted to research more. I and borderline diabetic.
Sharon K.
No, no and no! I received my first box today at $50+. If you are a Chardonnay, Pinot Grigio or Blanc drinker…this is ABSOLUTELY HORRIBLE! It taste like I imagine my Holland House White Cooking Wine would taste like. Simply HORRIBLE! Please you my experience to save you you $50+ in your hard earned cash🤮🤮🤮🤮🤮🤮
TS Asheville N.
Easy to sign up. Ok wine. Nearly impossible to find out how to cancel your subscription, even following their directions.
Annoy
Your website is very confusing. The automatic subscriptions are hard to cancel. We refereed people and have not seen anything from Gratis. Phone support would be helpful. Do you have a store to buy the wine from. Delivery is frustrating as trying to be home to sign for the wine is difficult. It hasn't been right very often.
William
I ordered 6 bottles of their wine,1 bottle was broken in shipment I took pictures of the broken bottle and the wet box sent them to Gratsi 3 days ago and they don’t take phone calls which makes it hard to get a response,so I will not buy from them again.
Kate
I didn't see anywhere that this is a sign up for life outfit. My niece asked me to order some because she said it was sugar free. I ordered the variety pack and then the red. I didn't sign up for automatic shipments to be sent. I didn't authorize my credit card to be automatically used at their discretion. That's what happened.
Reply from Gratsi WineSep 22, 2026
Hi there Kate, we’re sorry to hear you were surprised by the subscription renewal. We understand how frustrating an unexpected renewal can feel, but we do want to point out how clearly our subscription option is presented throughout the purchase process. Every product page clearly provides two separate purchase options: “Buy it once” at the one-time purchase price, or “Subscribe and save 10%” at the discounted subscription price. Directly below that, we explain the subscription benefits, including 10% off every order, free shipping, free gifts, and “no commitment, cancel anytime.” Customers can also select their preferred renewal frequency before subscribing. If the subscription option is selected, the add-to-cart button specifically says “Subscribe,” so the purchase type is clear before the order is submitted. The subscription is also clearly disclosed again at checkout. In bold print under the order total, the checkout states that the order has a recurring charge. Before clicking “Pay Now,” customers are also shown a disclaimer stating that the cart contains an automatically renewing subscription and that, by clicking Pay Now, they expressly agree to be automatically charged the recurring amount shown in the cart, plus applicable taxes, until the subscription ends or is canceled. The order confirmation email also identifies the purchase as a subscription and provides the date of the next renewal. Customers receive another email four days before each renewal as a reminder and an opportunity to make changes or cancel. We also make subscription management readily accessible. Customers can log in through the “Already a subscriber? Manage your subscription” link on our website using a secure one-time code sent to the email associated with the account. Our Customer Support team is available 7 days a week at [email protected] to help manage, pause, or cancel a subscription. We’re sorry this was not the experience you expected, but we have made a significant effort to clearly distinguish one-time purchases from subscriptions at the product page, cart, checkout, order confirmation, and renewal stages. We would still be happy to review your specific order and help resolve any outstanding concerns if you reach out to our team.
leslieswayzegmail.com
I love the wine but customer service is terrible. Didn’t offer any help with my situation
Reply from Gratsi WineSep 22, 2026
Hi there, we’re sorry to hear you feel you didn’t receive the help you needed. We take feedback like this seriously and would genuinely like the opportunity to understand what happened. At the time of responding to this review, we have not been able to locate an order or customer account associated with the information provided. We also reached out to you directly through Trustpilot to request additional information so we could investigate your situation, but we have not received a response. We’re always happy to help resolve an issue, but without an order number, email address, or additional details, we’re unfortunately unable to identify the situation you’re referring to or determine what went wrong. If you’re willing to provide those details, please reach back out to us. We’d still be happy to look into this and help however we can.
