Graywind Reviews | Read Customer Reviews of graywind.com

Graywind Reviews | Read Customer Reviews of graywind.com

Graywind reviews

270 approved reviews, newest moderated first

Dk
Sep 14, 2026
Fast easy ordering and delivery
Fast easy ordering and delivery ! Customer service was great throughout the whole process.
Reply from GraywindSep 15, 2026
Dear DK， Thank you so much for your kind words! Best regards Graywind teams
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Steve B.
Sep 12, 2026
NO support for product.
I loved the blind which we have only had for a year. Somehow we lost the remote, contacted them and were told we don’t make that anymore. So now I have a $500 blind that I get do anything with. Customer Service is terrible and I would never do business with them again.
Reply from GraywindSep 14, 2026
Dear Steve， We’re very sorry for the frustration and inconvenience this has caused. We understand your concern and would like the opportunity to make this right. Our team will contact you by email with a solution and assist you with the next steps. Thank you for bringing this to our attention, and we hope we can resolve this for you as soon as possible. Best regards Graywind team
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Ssb
Sep 10, 2026
Great Experience
Great customer service. Communicated with me to verify all measurements etc were correct prior to starting my order. Delivery was right on time and the order was exactly as I had requested!! Great experience all around! Love my blinds!
Reply from GraywindSep 11, 2026
Dear， Thank you so much for your wonderful review! We’re thrilled to hear that you had a great experience with our service and that your blinds arrived exactly as expected. We truly appreciate your trust and support, and we’re so happy that you love your Graywind blinds. Thank you for choosing us! Best regards Graywind team
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CARPISC
Sep 7, 2026
We had a warranty issue and Geaywind…
We had a warranty issue and Geaywind was easy to deal with and very accommodating and taking care of our issue. The customer service was excellent and the quality of their product is top notch.
Reply from GraywindSep 8, 2026
Dear Carpisc, Thank you so much for your wonderful review! We’re delighted to hear that you’re happy with both our products and customer service. Your trust and support mean a lot to us. Thank you for choosing Graywind! Best regards Graywind team
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Jim
Sep 4, 2026
Great response time and handling of our…
Great response time and handling of our order
Reply from GraywindSep 7, 2026
Dear Jim， Thank you so much for your kind words! Best regards Graywind team
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GPKen R.
Sep 4, 2026
Good customer service
Customer service replied to every question with good information.
Reply from GraywindSep 7, 2026
Dear， Thank you so much for your kind words! Best regards Graywind team
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Dana C.
Sep 3, 2026
The process of getting a correct seemed…
The process of getting a correct seemed ok, but you don't get a corrected paper. They were very nice.
Reply from GraywindSep 4, 2026
Dear Dana， Thank you for sharing your feedback with us. We appreciate your suggestion and we’ll take it into consideration as we continue improving our service process. Thank you for your support and helping us do better! Best regards Graywind team
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customer
Sep 3, 2026
My experience wasn’t the best
(Updates below) My experience wasn’t the best. Ordered a ceiling curtain that does not effectively open and close automatically. The app sucks. Accidentally ordered wrong size and am stuck with it warranties don’t apply to custom orders. Have two shades side by side with a larger gap than I’d assumed. Trying a different brand after wasting over $1k and being told once again, custom orders can’t be helped at all. Overall bad experience. Update: The graywind team has been helpful ensuring I have a good experience. I’ll be ordering again (to match the item I couldn’t return). I was able to re-order the incorrect item that I took full accountability on, and the graywind team (Zoe) continued to help. I did have to pay again, but $300 vs the original price. Can’t complain. Update again, Zoe was helpful. Shelley on the other hand hasn’t been. I have an unused shade here now that can’t be returned, so why not get another to match it? But for the full price of 800+ after spending a couple thousand just sounds ridiculous to me.
Reply from GraywindSep 4, 2026
Dear， We’re sorry that your initial experience did not meet your expectations. We understand that part of the issue resulted from the width and height measurements being entered incorrectly when the original order was placed. We appreciate the opportunity to work with you, and we’re glad that the other concerns have now been addressed. We sincerely hope the corrected shades fit your space properly and provide the experience you originally expected. Thank you for your patience and understanding. Best regards Graywind team
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