Average
Based on 625 reviews
heyabby.com3.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Harvest any plant at home with Hey Abby. Through a core team of leading technicians, designers, and marketing experts from all around the world, Hey Abby create the world’s first automated home Grow Box.Hey Abby want home growing to be sustainable and possible for anyone, no matter their experience level. And build a community of growers who support, and learn from one another on their journey.Our vision is to help 50 million people worldwide become home growers, and make the automated Grow Box the new essential home accessory.
heyabby.com (heyabby.com) has 625 customer reviews on Folks Told, with an average rating of 3.9 out of 5.
625 approved reviews, newest moderated first
Brian H.
Prompt and polite customer service. I had an issue with logging into the app, I sent a email and the issue was resolved quickly. Thank you
Reply from heyabby.comMar 5, 2025
Thank you for your great feedback! We're glad we could quickly resolve your issue and appreciate your support. Happy growing!
Reginal S.
By providing step by step help.
Reply from heyabby.comMar 5, 2025
We’re always happy to provide step-by-step guidance to make your growing experience smooth and enjoyable! Let us know if you ever need assistance—we’re here to help.
Alex T.
Fast responses and overall good communication between team members.
Reply from heyabby.comMar 5, 2025
We appreciate your feedback! Glad to hear you had a great experience with our team. Happy growing!
Drew M.
Placeholder. Title says it all. Issue resolved in a timely manner.
Reply from heyabby.comMar 5, 2025
Glad we could help and resolve your issue quickly! Happy growing!
Nikolas M.
I had a problem with the app showing that the light has an error the heyabby team was very helpful and sorted the issue as soon as possible and kept me in the loop 5 stars great team thank you heyabby
Reply from heyabby.comMar 5, 2025
Thank you for your kind words! We're glad we could resolve the issue quickly and keep you informed. Appreciate your support—happy growing!
rocco C.
Bought one came dented box tried to contact but only by E mail wouldn’t refund or replace had to take a 100 dollar credit still doesn’t work errors on temp gauge for water says 98 degrees but temp is only 65 gave piece and f shit wouldn’t recommend to anyone! Reached out to then and still no response! 6 days later still nothing! Now going on Feb19 2025 and still no response in there product this review backs my decision on writing it poor customer service don’t buy from them!
Reply from heyabby.comFeb 13, 2025
We take customer concerns seriously and want to better understand your case. We have submitted a request through Trustpilot for basic information that would allow us to verify your order and any communication with our support team. Without this information, we are unable to investigate your claims or provide an appropriate resolution. That being said, we want to clarify a few key points: 1. Shipping insurance is automatically included with all orders to ensure a hassle-free purchase experience. If a shipping issue occurs, we always guide customers to file a claim with the insurance provider immediately to secure a resolution—whether that’s a replacement, full refund, or partial compensation based on the actual damage. 2. If there are functional concerns with your unit, we are happy to assist with troubleshooting to determine the issue and provide support accordingly. Please respond to our Trustpilot request with your basic information and order details so we can review your case further and work toward a resolution. You can also reach us via live chat, 1-on-1 support through the Hey abby app, by email at [email protected], or simply give us a call at 888-621-4777 whenever it’s convenient. We are committed to ensuring our customers have a fair and satisfactory experience.
peter lalos Z.
Worst product I have ever spent over $1000 comes in broken doesn’t even work tried to talk to support they told me I either need to buy a completely new one or spend around $700 to fix the one I have. Keep in mind I haven’t even started to use it yet but some how I’m the reason it’s broken and won’t work… worlds shittiest company product everything they need to be shut down asap!!! Also when I did talk to customer support I was politely told to f off multiple times.
Reply from heyabby.comFeb 10, 2025
Hi Peter, We take customer concerns seriously, but we could not find any purchase record or email correspondence under your name. To better understand your case, we have submitted a request through Trustpilot for basic information that would allow us to verify your order and any communication with our support team. Without this information, we are unable to investigate your claims or provide an appropriate resolution. That being said, we want to clarify a few important facts: Shipping insurance is automatically added to all orders to ensure our customers have a hassle-free purchase experience. If a shipping issue arises, we always guide customers to file a claim with the insurance provider immediately to secure a resolution—whether that’s a replacement, full refund, or partial compensation based on the actual damage. In rare cases where a customer opts out of shipping insurance, compensation for shipping damage is not covered. However, we still believe in supporting our customers by conducting a full assessment to determine whether the damage affects the functionality of the grow box. If needed, our engineering team works to find the most cost-effective solution to restore the unit rather than forcing a full replacement. Additionally, we have zero tolerance for rude or inappropriate behavior from our support team. Our customer service records do not reflect the behavior you described, and we take such accusations very seriously. If you have actual evidence of mistreatment, we encourage you to provide it so we can investigate properly. We are happy to assist all genuine customers, but without any record of your order or communication, your claims appear to be unfounded. Please respond to our Trustpilot request for basic information so we can look into this further.
yo D.
Great product, unbelievably well thought through. Customer services are incredibly helpful and really easy to deal with if you need help or advice.
Reply from heyabby.comFeb 13, 2025
Thank you for your great feedback! We're so glad you're enjoying Hey abby and that our team could be there for you. Happy growing!
