Average
Based on 625 reviews
heyabby.com3.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Harvest any plant at home with Hey Abby. Through a core team of leading technicians, designers, and marketing experts from all around the world, Hey Abby create the world’s first automated home Grow Box.Hey Abby want home growing to be sustainable and possible for anyone, no matter their experience level. And build a community of growers who support, and learn from one another on their journey.Our vision is to help 50 million people worldwide become home growers, and make the automated Grow Box the new essential home accessory.
heyabby.com (heyabby.com) has 625 customer reviews on Folks Told, with an average rating of 3.9 out of 5.
625 approved reviews, newest moderated first
Cameron B.
They are always willing to help you at all hrs no matter the questions they will help new to the game so it’s all new and have learned a lot from the team
Reply from heyabby.comFeb 3, 2025
We’re so happy to be here for you every step of the way! Thank you for your kind words—happy growing!
Gregory W.
This company has bamboozled me out of my money and now is trying to stop me from writing a review.. I ordered an hey abby with the impression of receiving it before Christmas.. to later be told I was put on back order.. no one put my money on back order that was taken from my account immediately... I have written to this company on many occasions any to get an automated machine asking me to upgrade my machine and I could receive it within a week..I fell for one false advertisement now they expect me to put more money on top of a machine I haven't even received yet..I would like to take legal action for false advertisement and stealing my money.. do I have grounds? My order number is(21130) the name on the account is Brandon diaz.. I have real concerns and did real business with you're.
Reply from heyabby.comJan 12, 2025
We have submitted a request through Trustpilot for basic information to help us identify your purchase or any communication you’ve had with us. Unfortunately, we couldn’t find any purchase record or email correspondence under the name Gregory Weaver. Without basic information, we’re unable to investigate the issue further or provide an appropriate resolution. We also want to clarify a few important points: 1. Our customer service team consists of real people, not automated systems. 2. We cannot prevent anyone from leaving a review on Trustpilot, nor do we attempt to do so. However, Trustpilot has policies in place to ensure reviews remain fair and authentic. If a review is removed, it is because it violated Trustpilot's guidelines, not due to any decision from our side. If you provide us with your order number or email address, we will review your case promptly and offer an efficient solution. Update: Hi Gregory, Thank you for providing your email address and order number. After reviewing your case, we found that the order was a pre-order placed by Brandon using a different email address on December 2, 2024. The estimated shipping date for that pre-order was February 2025. When Brandon contacted us for a shipping update on December 11, our customer support team confirmed the estimated shipping timeframe and also shared an exclusive deal available at that time. Following the initial email, our team sent three follow-up emails but did not receive any responses. Demand for our grow boxes has been overwhelming, far exceeding our current supply. Our stock levels and pre-order availability are updated regularly on our website. We strongly recommend customers check the product detail pages and place their orders as soon as possible, as orders are processed and shipped on a first-come, first-served basis. For security and the protection of all customers, any changes to an existing order must be requested directly by the original purchaser. If you have any further questions or concerns, please feel free to reach out—we’re always here to help.
Forrest O.
Horrendous customer service. Received 2 grow boxes, both damaged from shipping. One I may be able to take apart and salvage. The other appears cosmetic. Contact customer service, response is if you bought insurance, contact them, otherwise you should have. Happy growing! No suggestions for repair, advise how to possibly get it to function, discount, offer to purchase a new one with a discount. Nothing! Quite literally contact insurance. If you didn’t get it, you should have. I would strongly advise anyone and everyone to avoid a company with this little care. Edit for response. You did none of that. You offered no solutions or help. I sent all pictures with a detailed description. Your response to the review is to cover the lack of customer service.
Reply from heyabby.comJan 12, 2025
We sincerely apologize for the frustration and disappointment you’ve experienced. Your feedback is very important to us, and we’re committed to making this right. When shipping claims arise, our standard practice is to guide customers to file a claim with the insurance provider as soon as possible to ensure a timely resolution. However, in cases where insurance was not selected, we believe in supporting our customers by confirming whether the shipping damage impacts the functionality of the grow boxes. Here’s how we typically assess: 1. Check if the grow boxes connect and boot properly. 2. Ensure the doors close securely and the LED lights function as expected. If these components work well, the grow box is generally fully functional despite cosmetic damage. For minor cosmetic issues like paint scuffs, a simple paint spray can be used for touch-ups. For more significant parts, such as a wooden top, bottom, or legs, replacement parts are available for purchase and can be easily swapped out. We understand how important it is to feel supported, and we’re here to assist you every step of the way. If you’re willing to give us another chance, we’d love to help you assess your grow boxes and provide guidance or replacement options if needed. Thank you for sharing your experience—we’re always working to improve.
Jim S.
Great service! I had added an item to my order by mistake. They helped to correct the order so I didn’t receive a product I didn’t need.
Reply from heyabby.comFeb 3, 2025
Glad we could help straighten out your order! Thank you for your kind words—happy growing!
rick M.
Great response time and amazing help! Some times it's good to know that they got your back.
Reply from heyabby.comFeb 3, 2025
We truly appreciate your kind words! It’s great to know you feel supported—we’ve always got your back. Happy growing!
customer
I am beyond frustrated with the pathetic excuse for customer service at Hey Abby. I reached out multiple times, desperately trying to get a simple answer to my question, only to be met with irrelevant responses that completely missed the mark. When I asked about a specific product, Yousef had the audacity to suggest I buy items that aren’t even available in my area! I explained my question repeatedly, yet every time, I was met with the same useless recommendations that I had already told them were impossible for me to purchase. It's infuriating to deal with such incompetence. How hard can it be to understand a basic request? This level of service is unacceptable, and I’m done wasting my time with them! I will be purchasing a similar product from their competitor. Edit in response to provide Hey Abby with further clarification: The question initially asked was whether the 420 pro edition grow boxes would be able to support a camera, a fan and either a humidifier or their own light strip without affecting performance throughout the full time of a grow. I was advised to purchase the power strip. This is not available in my location. I responded “ My concern is that if I plug the light strip which draws 10 watt into the 5 watt usb port it may not sync to the light cycle in the Hey Abby grow box. While this accessory may function with less power and a reduced intensity of the light, I would just like more information as to if this will affect the automatic syncing of the light” “Can the power output of the usb ports on the Hey Abby 420 pro grow box support a R1 Budcam, supplemental bloom light strip and a smart fan running all at the same time without any issues to the light strips automatic syncing? (With the light strip being plugged into the 5w port, while drawing 10w max to power) I plan on getting all three, but the budcam would be allocated to the 10w usb port. So my concern is that the bloom light strip would not function properly being plugged into the 5w port” I was told once again to purchase an accessory not available in my location in response and not informed whether the box would be able to support their own accessories throughout the full process of a grow without affecting performance.
Reply from heyabby.comJan 6, 2025
We take all feedback seriously and strive to provide excellent customer service. To better understand your experience, we sent a request for basic information through Trustpilot. Unfortunately, your review lacks key details, such as the question you asked, the product you inquired about, and a contact email from your profile. Without this information, we cannot verify the validity of the case or investigate further. We are dedicated to assisting customers efficiently, and accurate information is essential for us to provide meaningful support. If you choose to provide the basic information, we will gladly review your case thoroughly. Thank you to our valued customers who continue to trust us and provide constructive feedback—we remain committed to your satisfaction. Update: Thank you for clarifying your concerns. The 420 Pro Grow Box has three USB ports: two 5W ports and one 10W port. It can support up to three smart accessories at the same time. For optimal performance, we recommend the following setup: -The Light Strip (which draws 10W) should be plugged into the 10W port. -The Camera (which uses 5W) can be placed in one of the 5W ports, as this is more reasonable than using the 10W port. -The Fan or Humidifier (both typically 5W) can be connected to the remaining 5W port. If you plug the light strip into the 5W port, its performance will be downgraded, and it may not function at full intensity. The light strip requires the 10W port to operate at its optimal capacity, and doing so will ensure that it syncs properly with the light cycle of the grow box. For more detailed product specifications and availability in your country, we encourage you to visit our product details page on the website. We hope this helps, and please don't hesitate to reach out if you have any further questions.
Michael R.
Very helpful
Reply from heyabby.comJan 6, 2025
Thank you for your great feedback! We really appreciate your continued support and are always here to help. Happy Growing!
Bryan F.
Very profesional valuable knowledge and great customer service.
Reply from heyabby.comJan 6, 2025
Thank you so much for the 5-star review! We truly appreciate your kind words and are glad to hear that you found our team professional and knowledgeable. Your support means a lot to us! Happy Growing!
