Average
Based on 625 reviews
heyabby.com3.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Harvest any plant at home with Hey Abby. Through a core team of leading technicians, designers, and marketing experts from all around the world, Hey Abby create the world’s first automated home Grow Box.Hey Abby want home growing to be sustainable and possible for anyone, no matter their experience level. And build a community of growers who support, and learn from one another on their journey.Our vision is to help 50 million people worldwide become home growers, and make the automated Grow Box the new essential home accessory.
heyabby.com (heyabby.com) has 625 customer reviews on Folks Told, with an average rating of 3.9 out of 5.
625 approved reviews, newest moderated first
Jahcaris L.
Good response time, understanding, open communication.
Reply from heyabby.comJul 23, 2024
Thank you for your great feedback! We're glad you enjoyed our chat support and appreciated the quick response time, understanding, and open communication. Happy growing!
Walt S.
I ordered the OG and received it 6/19. Every time I would try to connect to my phone, it would load to 99% then stall for several minutes until it times out. I complained and took videos and they sent me a new circuit board for me to install. Same problem continues to this day. They told me to set up a personal hotspot, but all that does is allow me to connect to other devices like my iPad, but it has nothing to do with hey Abby. I’ve sent emails every day and keep getting informed that the engineers are looking at the issue. At this point (before the 30 day limit for returning the item), I plan to return it, which leads to another issue… Shipping was $99, but if I want to return it, I have to pay return shipping. That amounts to $200 to ship and return an item that never worked. Is this legal?
Reply from heyabby.comJul 23, 2024
Thank you for your review. We're sorry to hear about the ongoing connectivity issues with your grow box. After reviewing your case, we found that our engineer suggested performing a connection test on a personal hotspot to identify the root cause. It seems this test hasn't been performed yet as you're unsure how to connect the grow box to the hotspot. Here are the steps to follow: 1.Set your mobile network to 4G and then enable the hotspot. 2. Press the grow box dial three times to enter pairing mode. 3. Find the "hey Abby-f976" device on the app and click "add." 4. Enter the name and password of your mobile hotspot to connect. This test will help determine whether the connection failure is due to a network issue or a hardware issue. Once we have the result, our engineering team will provide a solution. Regarding the return policy, if you are not satisfied with your purchase of a new Hey abby Grow Box, you can request a return within 30 days of delivery. For more information, please visit https://heyabby.com/policies/refund-policy. We appreciate your understanding and patience during the warranty service and are committed to resolving the issue for you.
Your Happy S.
Answer my question right away
Reply from heyabby.comJul 23, 2024
Thank you for your great feedback! We're glad we could answer your question promptly. Happy growing!
Blair B.
The grow team is very responsive with my concerns and follow ups.
Reply from heyabby.comJul 9, 2024
Thank you for your kind words! We're glad to hear our grow team has been responsive. If you need anything else, we're here to help. Happy growing!
Cody M.
I should have given this product a one-star rating, but I didn't because there are some decent components. The main issue with the product is the poor quality craftsmanship attributed to its custom-built pricing (made in a low-cost district of China). The door functionality is at the level of a Fisher-Price toy, and the entire item feels loose and unbalanced. The app consistently displays different readings than the humidity/temp smart sensor, making it impossible to set my accessories to operate at the correct temperatures with the smart outlet. Every accessory I own is from this brand, down to the non-magnetic camera, and none of them meet my expectations. Overall, it's an okay item, probably only worth about 25% of what they charge. Even after paying for expensive shipping, I've been waiting for some of my order for 3 weeks. It's frustrating that they didn't notify me about the backorder. Their customer service is lacking, but the videos with the guy answering some questions are somewhat helpful. It's clear that the company is all about the money and not the quality of the product or the concerns of the customers. The minimum warranty confirms this as well. If I could, I would return it, but I don't want to deal with the nightmare of their customer service.
Reply from heyabby.comJul 9, 2024
Thank you for your feedback. We value every review as it helps us improve our products and services. We have noted your communication with our grower and customer support teams. According to our grower, your seed is ready to be transplanted into the cube foam sponge. Regarding shipping inquiries, all tracking numbers were emailed as soon as the items were shipped, and shipping ETAs are clearly listed on our product pages. Due to high demand, some items may sell out quickly, but we are working to restock them as soon as possible. We apologize for any inconvenience caused by back-ordered items and understand the frustration of waiting for your order. Regarding product quality, we are sorry to hear about your dissatisfaction. Your comment that none of the products met your expectations was surprising to us, but we understand that every customer has different expectations. The difference in readings between the app and the humidity/temp smart sensor is normal, as the sensors are in different locations. We appreciate your patience and understanding. Please reach out to us directly if you need further assistance.
Ryan C.
Very fast and responsive:)
Reply from heyabby.comJul 9, 2024
Thank you for your great feedback! We're delighted to hear you found our service fast and responsive. If you need anything else, feel free to reach out. Happy growing!
Leah
lovely people to talk to and they provide the information you are after quickly.
Reply from heyabby.comJul 9, 2024
Thank you for your great feedback! We're glad to hear you had a great experience with our team and found the information you needed quickly. If you need anything else, we're here to help. Happy growing!
Jeff S.
The shipping is very very very very very bad then they say the package was delivered but to someone else and make me go find it not good at all
Reply from heyabby.comJul 1, 2024
Sorry to hear about the inconvenience you faced. Please note that all grow boxes are shipped via UPS insured shipment, and accessories are sent via USPS. We email you the tracking numbers as soon as your order is shipped. For the fastest resolution, please contact UPS or USPS directly using these tracking numbers. Thank you for your understanding.
