Hotspot ShieldReviews of hotspotshield.com

Very good service

Was charged 99$ for no reason.

The program is not working

Sensaciones encontradas. Por un lado, la VPN es muy rápida, desbloquea mucho contenido y tiene servidores en muchos países. Por otro lado, el servicio de atención al cliente es muy flojo (como mínimo por mail): responden con frases predeterminadas, cada vez es una persona diferente la que responde y no parece que lean lo que ha preguntado/comprobado el compañero, y no solucionan el problema que se les plantea. Hace poco dejé de poder acceder a una plataforma de streaming y sus respuestas son siempre las mismas: prueba tal cosa, dame tal información... Pruebo lo que dicen y les doy la información que piden y cuando les digo que no funciona vuelven a pedirme que pruebe las mismas cosas y me piden la misma información. Dan por hecho que el problema está en mi conexión o en mi móvil, a pesar de que les he dicho varias veces que con otra VPN que activé en periodo de prueba sí podía desbloquear la plataforma. Lo dicho, decepcionado.

Subscription sneaked up on me from 12.99 to 95.99 very quietly with literally little improvement in fact the connection quality is worse. I am outraged by their unethical business practices. Avoid at all cost. Customer service only replies with passive aggressive not very usefull answers. I am still trying to get confirmation my subscription has indeed been cancelled.

Very Good. i like this App

Colleagues, this is some kind of chaos. Please stop for good, I've been trying to stop auto-debits for 3 months now. I wrote to technical support twice to help me stop payments. I ask you to return at least part of the funds that were written off for an unused service, even if it was 13 euros that were written off several dozen hours ago, I would already be grateful for that. I calmed down that month, because I thought that after my letter they had returned the money to my card, but no, it was delayed again. The service still does not work in my country, no matter how many times I have visited. You can see from the inputs that I haven’t used it for several months. Well, as much as possible:( no matter how many times I tried to cancel this subscription.. No matter how many times I wrote to technical support. :(useless Therefore, gentlemen, Company can write off an extra 50-60 euros in a couple of months You need to think about what contribution and message, what responsibility you bear as a company in this world 🌌 So far, unfortunately, this message is not being traced for the best Thank you. All the best to you ☀️ P:S Thank you for the prompt response from technical support to the incident. I am increasing my rating by 2 stars! Until the funds have arrived due to recent non-use, I will leave a review. Thank you for your patience. All the best. sunshine and energy

Terrible, I've tried to cancel many times but they keep taking money from my bank account.