Hydro FlaskReviews of hydroflask.com

I purchased a flask from them and found it was not holding insulation for the time they advertised it would. I sent them an email and they directed me to fill out a warranty claim. There were directions on the claim to fill it with hot water, wait a few minutes then feel around the outside for any hot spots as this would indicate a compromise in the insulation. I found 2 hot spots on the flask and selected the option to advise them of this. I then receive a email that felt very condescending telling me I can't expect the flask to make the drink colder as if I was stupid. I responded saying my expectation is that it keeps the drink cool for the recommended time which it is not (3 large ice cubes and cold water going room temp in 8 hours) and that if they had read the form they TOLD me to fill out they would see there is a problem. They then asked me for MORE pictures of the cup (already attached 3 to the claim). I received no response to my email after that. Emailed again yesterday. Received a response saying that I could send it back (AT MY OWN COST) and they would replace it but it wouldn't be with the same colour. Unfortunately the colour was what had made my pick this one as this one over the other companies I had looked at. I decided not to go ahead with the claim and I'll just use the cup at home instead of for work as intended. Really disappointed and frustrated with the whole process.

I ordered a product from Hydro Flask for my daughter for Christmas. V expensive. Around €40. Never came. The never answered my follow ups. Now it sems their website is offline. I seem to have been scammed by Hydro Flask

Rust inside flask after 1 week of use- washed each day. Despite using baking soda and vinegar as recommended by company rust returns. To replace under warranty I have to pay postage to return flask. Still waiting for replacement. My cheap supermarket stainless steel flasks have no rust problems. Don't waste your money.

Do not waste ur hard earned money on this very cheap quality n leaks liquids everywhere.

I ordered several days ago, and the order still hasn’t shipped. When I sent an email to ask about the order, the website warned that it would be 7 days before anyone would see the email. Update: The claim is that one item was “damaged” in shipping. I tried to cancel the rest of the order and was refused. They sent two of the second item - I ordered one - and refunded the payment.

Hydro flask customer service is terrible, They sent me wrong color and a accessory I never ordered and refuse to accept return on it or send me out correct color. She argued that I ordered that color and sleeve in which i did not. Their return policy states that returns within 30 days unused in original packaging. But still she refuses.

I bought a bottle and the first time I used it I had two really deep scratches on it. So deep the coating was completely gone. This bottle cost me €45.. literally nothing touched it as it was on my desk all day. They said on instagram they would replace it but that was the US team and I’m not based there. So I had to contact the UK team and they couldn’t care less. Terrible service for a terrible bottle. Never buying this brand ever again. Who makes something that gets damaged by just looking at it? They might as well sell them without colour coats then.

Tried to get a new lid with your warranty claim service as the flask is only 2 months old, only to be told you don’t deliver to the uk !!! Took the photos you require, wrote my name and date as requested, photos my receipt!!! What more can I do ????