Great
Based on 463 reviews
IdentityIQ4.1Honesty, pricing, process and quality scores appear once 5 customers have rated them.
IdentityIQ® services offer top-rated identity theft protection and credit monitoring. We have helped protect the credit and identity of more than 3 million members since 2009. Our identity theft protection plans are designed to help consumers and their families find peace of mind in all stages of their financial lives. We are passionate about providing our members with always-on credit monitoring and identity protection.Our features include monthly 3-bureau credit reports and scores, the fastest fraud alerts in the industry, dark web and internet monitoring, $1 million in identity theft insurance underwritten by AIG, VPN and anti-virus protection, and 100% U.S.-based customer support and identity restoration specialists. Our plans also offer on-time utility payment reporting to help improve your credit scores. IdentityIQ offers 4 main plans, which start as low as $6.99 per month. Our 100% U.S.-based Customer Care Centers are located in all three time zones and available to personally assist customers six days a week.IdentityIQ is the flagship brand of IDIQ®, recognized as one of the fastest-growing industry leaders in identity theft protection and credit report monitoring. The company is headquartered in Temecula, CA, where it quickly has become one of the fastest-growing companies in the nation.
IdentityIQ (identityiq.com) has 463 customer reviews on Folks Told, with an average rating of 4.1 out of 5.
463 approved reviews, newest moderated first
COLLEEN
Claire listened to my concerns and provided me with options
Reply from IdentityIQJun 19, 2026
Thank you for sharing your experience with our Customer Care Center, Colleen! We're so happy to hear that we were able to provide you with options.
Christian
SCAM COMPANY. It says on in their terms of service that you can cancel from their website but that is an abject LIE. "you can manage and cancel your Subscription through your User Account by visiting the Manage Your Plan section under your Account Details on the Website." They are lying in their terms of service which I will be filing a lawsuit over. After calling to cancel multiple times, my service is still not cancelled. If they respond to this review, it won't be assisting in cancelling my service either. It will be some bullshit defense. Lets see what nonsense they come up with.
Reply from IdentityIQJun 26, 2026
Hello Christian, our terms of service state that, where available, you can cancel online. We requested your account information to investigate your concerns, but we have not received a response. We genuinely want to verify your cancellation request and help resolve this. Please call our Customer Care Center at 877-875-4347 with your account email or member ID, or respond to our message on Trustpilot so we can have a Customer Care Center member personally reach out to assist you.
Emmanu
Great customer service
Reply from IdentityIQJun 19, 2026
Thank you for sharing your experience with our Customer Care Center! We're so glad to hear that we were able to assist.
Marketta M.
I have been with this company over 2 years, and Mark Jackson with Identity IQ Restoration has been wonderful to work with. He is extremely thorough & explains the whole process very well. I couldn’t have done this without Mark by my side. The whole staff is also very friendly & helpful as well. Thank you so much Mark Jackson, I will recommend you to friends and family who also need your assistance! Marketta Mosby June 9, 2026
Reply from IdentityIQJun 12, 2026
Thank you so much, Marketta, for taking the time to share your wonderful feedback! We're thrilled to hear that your experience with IdentityIQ has been so positive over the past 2+ years. We truly appreciate your kind words about our team's dedication and thorough approach. It's our mission to guide our members through every step of the restoration process with care and clarity, and knowing that we've made a meaningful difference for you means everything to us. Your recommendation is the highest compliment we can receive. We look forward to continuing to support you and welcome the opportunity to help your friends and family as well. Thank you for your trust and loyalty to IdentityIQ!
Quentin F.
Mark Jackson and the men and women and our identity cue of some of the most knowledgeable the people I ever had to work with. They are right on point with everything you need to know. Mr. Jackson has been more than an advisor over the 2 and a 1 years. He has guided me, it led me to learn more about my credit. And how to protect myself and the integrity that he brings to the table and the knowledge is unbeatable. So our identity queue and mark. Jackson and the people there the. Respect, they give you lets you know that you are more than just a number you're more than just a dollar. You are becoming a part of a family and to Mr. Mark Jackson, thanks. Thank you, identity queue, you're number one hands down mister mark Jackson again. Thank you for the years of consultation. And making me feel like I'm part of a family when my family wouldn't New York is steady. Thank you again
Reply from IdentityIQJun 3, 2026
Thank you so much for this amazing review! The entire IdentityIQ team is grateful for your trust and kind words. We look forward to continuing to support you!
Abel B.
This service is a scam., They will charge your cc for services you never agreed to use.,.
Reply from IdentityIQJun 12, 2026
Hello Abel, to sign up for our credit monitoring and identity theft services, members must provide personally identifiable information as well as answer security questions provided by the major credit bureaus. Regarding your account, we processed your cancellation request on June 1, 2026, and issued your refunds. We attempted to contact you on June 3 and June 9, 2026, but were unable to reach you. Please contact our Customer Care Center at 877-875-4347 if you have any questions or would like to discuss your account further.
Kim S.
A charge from them showed up on my credit card and I received an email regarding a membership. I did not join anything and have never heard of them. I didn't give my credit card is or email to them. When I contacted them they refused to make it right so I had to cancel my card and dispute the charge.
Reply from IdentityIQMay 15, 2026
Hello Kim, Thank you for reaching out. Our records show that you signed up for IdentityIQ through a third-party offering personal loans on April 28, 2026, and received a confirmation email on that date. To sign up for our credit monitoring and identity theft services, members must provide personally identifiable information and answer security questions provided by the major credit bureaus. You completed authentication through your phone number using one-time PIN authentication to confirm your membership. We received your email asking to cancel your services on May 7, 2026. Our team responded to your email on May 8, 2026, letting you know a member of our team would reach out to assist in cancelling. Our agents performed an outbound call to the phone number on file with no response and left a voicemail. On May 8, 2026, we received your email response stating you would not be calling in to cancel. Our team followed up with you via email on May 11, 2026, letting you know a team member would be reaching out via phone to assist with your request again. When our agents performed that outbound call, again, there was no response, and a voicemail was left. Our team made an additional call on May 13, 2026, received no response, and left a voicemail. Your account was cancelled on May 13, 2026. If you have questions or need further assistance, please contact our Customer Care Center during business hours at 877-875-4347.
Pam B.
Mark Jackson was great. He explained everything I needed to do and emailed me all the instructions. He went over all the information with me step by step. Made sure I understood the steps in which I needed to get my credit corrected. I couldn’t have done this without Mark and his Identity IQ restoration team. I will recommend this company to anyone who needs help. Thank you Mark Jackson, you’re the best.
Reply from IdentityIQApr 29, 2026
Thank you so much for your thoughtful review, Pam! We’re thrilled to hear about your positive experience with the IdentityIQ Restoration Team. It’s wonderful to know you felt supported and confident throughout the process. Helping you take control of your credit and move toward your goals is exactly what we strive for. We appreciate your recommendation. If you ever need anything in the future, we’re always here to help.
