IDShieldReviews of idshield.com

Internet & Software
1 Pre-paid Way, Ada, Oklahoma

Write a review Call Directions Website

4.7

Excellent

Based on 681 reviews

IDShield4.7

Write a reviewReview

Rating breakdown

Select a bar to see only those reviews.

What customers rate

Honesty, pricing, process and quality scores appear once 5 customers have rated them.

About IDShield

What is IDShield?IDShield is a reputation and identity protection subscription service. We take your security seriously. IDShield provides tools to monitor your online presence and alert you of any unusual, detected activity so you can take action when it happens. Full-service identity restoration Gain peace of mind knowing that you have access to licensed private investigators to help restore your identity to its pre-theft status. Cybersecurity and device protection Stay protected with bank-grade data encryption VPN, malware protection, parental controls, and password protection. Licensed private investigators You will have a dedicated, licensed private investigator on your case if you have an identity theft event. Identity monitoring IDShield can monitor your information on the dark web and social media platforms, and alerts you about any suspicious activity that is detected. Up to $3 million identity fraud protection The Identity Fraud Protection (“Protection”) is issued through a nationally recognized carrier. IDShield is not an insurance carrier. This covers certain identity fraud expenses, and legal costs as a result of a covered identity fraud event. Credit monitoring Stay on top of your credit with a monthly Credit Score Tracker. Personal information protection We can locate your sensitive, personal info on data broker sites and help you remove it.What exactly is IDShield’s identity theft subscription service?For a small monthly fee, IDShield can not only monitor and alert you about threats, we’ll also work for as long as it takes to restore your identity as a member to its pre-theft status if you become a victim of identity theft. IDShield is backed by an unlimited service guarantee.What exactly does IDShield monitor?IDShield can monitor the below areas and alerts you of potential risks to your identity. Learn more at https://www.idshield.com/individual-plan/. SSN monitoring Identity threat alerts Dark web monitoring Social media monitoring Public records m

IDShield (idshield.com) has 681 customer reviews on Folks Told, with an average rating of 4.7 out of 5.

Also known as: idshield.com
Website: idshield.com
Category: Internet & Software
Location: Ada, Oklahoma
Listed on Folks Told: 2026

More in Internet & Software, Oklahoma

Write a review

About IDShield

IDShield (idshield.com) has 681 customer reviews on Folks Told, with an average rating of 4.7 out of 5.

Also known as: idshield.com
Website: idshield.com
Category: Internet & Software
Location: Ada, Oklahoma
Listed on Folks Told: 2026

Karri O.

Jun 15, 2026

They make cancelling the service complicated

I signed up for IDShield a couple of months ago. While fairly useful and comprehensive, I realized I didn't need it and tried to cancel. IDShield makes cancellation deliberately difficult. The website offers no cancellation option. Instead, cancellation instructions are hidden in the FAQ behind a U.S.-only location selector, effectively excluding Canadian users. The company continues charging your account unless you actively cancel through obscure methods. I found the FAQ via Google search, which claimed I could cancel by email. After sending the required email with no confirmation of receipt, I called to follow up. The representative said they never received it. When transferred to a supervisor, he suddenly offered to cancel over the phone, contradicting what I'd just been told. When I requested email confirmation, he hesitantly agreed, suggesting it wasn't automatic. This is likely illegal. In Canada, the AODA and Accessible Canada Act require websites to meet WCAG 2.0 Level AA standards. Restricting cancellation information by geography violates accessibility requirements. In the U.S., multiple state auto-renewal laws require easy, accessible, and conspicuous cancellation methods. It looks clear to me that IDShield deliberately obscures its cancellation process to discourage customers from leaving. This isn't a design flaw, it's intentional.

Reply from IDShieldJun 15, 2026

Karri, we are sorry to hear that you are choosing not to defend your private data & online reputation. IDShield is a monthly subscription service, and members may cancel at any time. Per company policy, cancellation requests must be submitted in writing. The easiest way to do this is by emailing [email protected] with your name, membership number, phone number, and a request to cancel your membership. For annual memberships, cancellation is available at any time after the initial 12-month term. If your membership was obtained through your employer, we also recommend notifying your Human Resources department to ensure the cancellation is fully processed. If you have any questions, would like to confirm receipt of your request, or prefer to speak with someone directly, please contact our Customer Care Team at (844) 714-8494, Monday - Friday from 7:00 AM to 7:00 PM CST. A team member will be happy to assist you.