KidrobotReviews of kidrobot.com

Placed an order for a $200+ item and received the wrong item. Sent an email to ask for a replacement and it’s been over 2 weeks with two “we’re working on it” emails and still no resolution. I’m so disappointed that it’s taking this long to send the correct item to me. Their customer service needs improvement

Poor customer service response. Poor shipping time. They can't keep up and just shouldn't offer selling online. Very lousy and inferior service. Shipping should be free for a service that is very incompetent! So unfair that they let buyers pay shipping fees for an almost a month long delivery! Never buy online with these rip-offs! Never again will I do business with this brand. The management is crap.

Ordered three items, mainly one but took two extra cheap products to get free shipping. Waited for them to ship out but I figured the pandemic circumstances delayed the shipping even though several weeks had passed without a sign. After nearly seven weeks I received an e-mail telling me I was going to ge a refund for the main product from my order. Eh, ok...why? Got no explanation from them about why. Since the extra two products that was left from my order was not of any more interest due to their refund I asked for them to cancel the rest of the order. They replied that one cannot cancel any orders due to their policies (which customers are forced to accept before checkout) because of limited items and people scamming etc. But themselfs are allowed to scam their customers in believing products that looks available and pay in advance for in fact are not available and will let you know this almost two months after placing an order? What kind of policies are that and where the h*** is the goodwill in that?! If I had a company, especially receiving this much bad reviews, I would put in some effort in making my customers satisfied for them to return. I would not take money for any product not available and if that mistake still would occur I would take action and responsability for my company's mishandling and let that customer cancel the order. This became more of a problem since I also used a shipping forward service to Europe and just waited for this order to be shipped, as the last purchase to be consolidated with other purchases. I even had to pay extra for extra storage days due to the late shipping Kidrobot did. So, pft, even though I like several collaborations Kidrobot have with Sanrio/Hello Kitty etc. I will never ever order from them again. It is definitely not worth the trouble. And I will never recommend them to any of my friends, quite the opposite. Such bad policies and lack of goodwill will hopefully make them lose customers, bit by bit - if they don't come to sense and make some changes.

Shipping to canada is fraud. Their warehouse is in san Francisco. Anything shipping to Canada under $140 is duty free. You have the option to include duties and tax or not in your shipping. first off, they are trying to charge $90 dollars for shipping of a two tiny figurines worth $80 if you choose not to include duty and tax. If you choose to "pay duty and tax in advance" they split up the 80 between two different charges (one for shipping, one for duty and tax) but still charge the same. In my province, tax is 13%, and this is under $140 so there is no duty. Sounds an awful lot like fraud to me - making people think if they pay the full $80 they'll have $30+ to pay (when they really only would have $10 in tax). Sure the FTC would like to hear about this.

They sent me the wrong item. The item sent was even cheaper than what I paid for. Contacted them. They said they will send the correct item. Three weeks passed and I received nothing. I emailed them multiple times to see what was going on and have gotten no response.

Pre-ordered a Kozik item in April 2021. They said it would ship in 2nd Quarter 2021. Then they changed it to August 2021, then 3rd Quarter 2021, Then First Quarter 2022, now they say First or Second Quarter 2022. Can't get refund, can't switch item for something else. Total disregard for customers. It's a shame, I have been following Frank Kozik since he was putting out music on Rise Records, but now I won't have anything to do with him or the other "people" who work for KidRobot. My advice, pre-order nothing from them and if they say it is in stock, cross your fingers you actually get it.

they gave me the wrong plushie and the box it was delivered in came in clear duct tape and it was only one layer of tape so anyone coudlve opened it and stole or swapped my package but they sent me some other ugly plushie probably why no one wanted mine so if you want to order a plushie dont or anythin, dont order on kidrobot go somewhere else, it seems like they scam for your money and dont give you the right products so, let me save you and click off this website right now, its not worth it to go through what i had to go through.

Don't buy from here. I placed and order and it didn't tell me there would be a delay until after I placed the order. Contacted customer service and they just sent an automated reply saying it would be shipped eventually.