KidrobotReviews of kidrobot.com

Please don’t order from here! This company should be sued! They are liars that will steal your money and not send your items. Please report them to BBB!

Garbage company. They took my money quickly and has not answered emails or calls. Good thing I used Amazon Pay because they can help issue a refund.

They could improve in a multitude of ways and I would say they should take my advice if they want to keep their business. Stop doing preorders. Refund people their money instead of having a no refund policy(it just makes it seem like an absolute scam). Fix your vague bland customer service. Let international buyers use shopify instead of weird businesses like globalshopex. Make sure you ship out orders before letting more people buy!!!! I ordered 3 months ago, my order was not a preorder item and I have screenshots to prove it. Never got shipped out and now when I email they just claim it’s a preorder item when it was in stock at the time of my purchase. Not to mention their website is messed up and they took 600 extra dollars from me the first time I ever tried ordering even tho my order kept not going through. I’m fed up with this company I just want my money back. I’m not waiting 3 more months for an item that I ordered that wasn’t a preorder item at the time.

A great website but don’t ever bother to order anything international Been waiting 3 weeks to be told it’s still in the warehouse then they send me a fedex link which says it was delivered Backside doesn’t know what the elbow is doing An absolute farce Never order anything from this company

Took my money and never shipped. Order placed over a month ago. I've reached out over the last few weeks, still no response from them. After reading these reviews its obvious what's going on here.

Ordered an item in January. They later added that it wouldn't be available until the 2nd quarter. It's the middle of June and still no worried on when I'll get my purchase. Thieves.

DO NOT BUY FROM HERE. You'd be better off burning your money because at least it would keep you warm for a few moments.I placed an order with Kid Robot almost 2 months ago and they haven't shipped anything. They will not give you a refund and they will just consistently make up some nonsense reason as to why they haven't shipped anything.

I love my item but the customer service was absolutely terrible. They mixed up my tracking number with someone else's, which I found out after having to contact the shipper myself since Kidrobot wouldn't answer my emails asking why my package was delivered ACROSS THE COUNTRY. I then asked Kidrobot if I could have the correct tracking number and after several days of silence they simply thanked me for informing them about the issue and closed the complaint. I inquired again for the correct tracking number as I was concerned I would actually never see the item (which I paid double for since it was a preorder). I did not receive the actual tracking number for WEEKS after, and by then the item had been in my possession for several days. Mind you, there is not a phone number easily found on the website to contact customer service so everything is also done over email.