KidrobotReviews of kidrobot.com

Pre orders are, I believe, a scam. Took almost 6 months before I jumped through a bunch of hoops to get my money back. I have pre ordered PLENTY of items over time from other vendors and this was just ridiculous. They kept pushing the time back further and further. Pre orders should not take that long. It wasn’t some custom piece. It was a mass produced item.

NEVER EVER DO A PRE-ORDER - YOU ARE BEING SCAMMED. I placed a preorder last September and I am still waiting for it. The cost was $150 and I feel cheated. Meanwhile, the company is still stealing money from people - the item is sill listed on the website. I have nearly 150 figures from the company and now feel cheated to the point I will not recommend the company, ever again. UPDATE, April 7th. I was offered and accepted a full refund. One should not have to resort to being nasty in order to receive decent customer service. BTW, the date of availability was not originally shown on the website.

The item they sent had 2 very noticeable defects. I immediately e-mailed them upon receipt of the item and not only requested an exchange, but made them aware the defects would not come off. I also sent photos. Their response was that the defects were dirt and would come off by cleaning the item. They also confused the item I received with another one of their products that is currently a pre-order item and hasn’t even shipped yet! They don’t even know their own products and clearly don’t read consumer e-mails. Avoid Kidrobot!

I was nervous because my package hadn’t shipped yet and emailed them and they notified me about the preorder process when buying a bundle, reassured me, told me the estimated shipping date, and sent me a follow up email once the package shipped (without me even asking for that). I felt like they had very good customer service! I’m excited for the package to arrive so I can gift it to my sister!

I placed two orders. One was sent to me right away and came in perfect condition. The second was a pre-order. It said it would take a few months to receive while waiting for the order to be fulfilled. I ordered in November and forgot about the order. I remembered mid-February. I messaged and they messaged right away. They let me know they received the package and was ready to ship and I would receive it in a few weeks. I received it and the doll is perfect. The customer service was super helpful and kind with quick response time. Will definitely order again!

Customer service is so incredibly bad, practically nonexistent. They sent me the wrong item (and left another item off my order), and then never attempted to make it right until I disputed the charge on my credit card. They then just kept asking me to close the dispute, while they hadn't done anything to resolve the situation (i.e., send me the correct item, accept the order back for a refund, etc.). Finally they sent the correct item, but they sent it to the wrong address. All this and I still don't have my daughter's Christmas present, over a month later. Literally one of the worst retail experiences I've ever had.

Every transaction I have ever made in my life I have always had constant communication about where my product was that I've bought. This company does not communicate any what so ever. Even when I tried to find out what happened to my item I was left in the dark. I only received word after my product arrived, why is that? You guys need to work on your communication skills with your customers. But even still the item I bought was really awesome!

Do not buy from this company . Received a wrong item and no phone number for customer service and only by email and no result.