KRYPTONITEReviews of kryptonitelock.com

Thank you for immediatly replacing my lock that, after 3 years of use, had started to disfunction. Fantastic service. Best, Patricia

OLEH was fantastic. Got straight back to me - service with a big smile. 10 out of 10. WELL DONE GREAT JOB

I have bought Kryptonite locks for a long time now and recommend them. However, this review is based on my contacting Kryptonite customer support over a failed lock. After sending them a message including the required photos, I was contacted next day by Oleh, Customer Services. After checking I had tried possible solutions, he arranged a replacement. It arrived from the USA to here in the UK in four days, less than a week from me raising the warranty issue. This is absolutely the best 5* customer service I could expect and fully justifies both my own purchases and the recommendations I've made to many other cyclists.

When I wrote to Kryptonite about small problem with my lock, I was hoping they could sell me a replacement part. Not only did they reply quickly and helpfully, but they offered to send me an entirely new lock, free of charge! I did not expect this, and it surpassed all my expectations. I've had bad experiences with other companies who wiggled their way out of warranty coverage. But this was NOT the case with Kryptonite. What a great experience! What a super company. (I would also recommend their instructional videos - which are very clear).

My lock developed a fault and I had a warranty replacement shipped out to me within 36 hours.

Had a problem with my old lock and the customer service team was easy to work with and they were on top of it. Thank you Oleh

Good quality lock. Responsive customer service for the theft insurance.

Kryptonite support genuinely went above and beyond for me — they reviewed my case, explained the ATPO requirements clearly, provided the bill I needed for registration, and even arranged a replacement chain so I could register properly. Oleh in particular was incredibly helpful: responsive, patient, and very cooperative throughout the whole process, and he made a stressful situation much easier to deal with.