KRYPTONITEReviews of kryptonitelock.com

Best service I have ever had in my life, No questions asked, just sent a replacement lock, this thing is like $70

Oleg was perfection!

I just received the mini u lock w/key safe. THERE IS NO INSTRUCTION OR VIDEO ANYWHERE, NOT EVEN ON YOUTUBE. There's no discernable place to open it; there's no way to find where the keyhole goes if you cannot even open it. THIS IS STUPID. It's the 21st century and Kryptonite can't get a how-to video for each of their locks? THEY SURE HAVE ENOUGH MONEY!@

The customer service rep on the phone was so helpful and very nice. His name was Oleh and he made the process of helping me with my lock quick and easy.

Not just one kryptonite lock issue I have had but two Both became troublesome with the key and lock mechanism not working all the time despite oiling it. Will try alternative locks in future.

Worth nothing. Had kryptonite lock on my bike only took 2 minutes for a guy to cut it off with a wireless saw. The lock was rated 7 or 8/10.

For a company whose brand needs to be based on reliability and security, it has been a disappointment. The locks work fine, but their customer service and operations do not. Our locks came without the rewired tag ## to register the locks and bikes, we never received a promised email confirming we had registered our bikes. and simply trying to replace one of the registered bikes with a new one is now up to three unreturned phone calls and three totally illogical emails where someone clearly cannot pay attention to what is being asked.

Great service on replacement keys. Ordered 2 keys at end Oct 2025, keys depatched from USA on 5 Nov 2025 and arrived via post in UK on the 11 Nov 2025. 3 weeks from order placement on line to receiving keys in UK.