Carl- Kansas C.
Customer Service
Customer Service
Reply from KURU FootwearJan 2, 2025
We're happy we could help! Thank you for sharing your feedback!

Excellent
Based on 925 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
KURU is a direct-to-consumer footwear company on a mission to help you Heel Better.™Every step you take starts with your heels—and it can get painful, fast. In fact, 77% of Americans experience foot pain, with heel pain at the top of the list.That’s why at KURU, we believe health starts with heel. We pioneered the world's first heel-hugging technology, KURUSOLE, which dynamically flexes to hug and protect your heels—all day, every day.Our heels-first focus fosters holistic foot pain relief and whole-body wellness, so you can live a life you love.KURU Footwear. Heel Better™
KURU Footwear (kurufootwear.com) has 925 customer reviews on Folks Told, with an average rating of 4.5 out of 5.
925 approved reviews, newest moderated first
Carl- Kansas C.
Customer Service
Reply from KURU FootwearJan 2, 2025
We're happy we could help! Thank you for sharing your feedback!
Heidi H.
Their response was so quick and their answer was very informative and helpful.
Reply from KURU FootwearJan 2, 2025
I'm so happy we could help and answer you quickly. Thank you for giving KURU shoes a shot!
Teddy K.
Waseasy n fast
Reply from KURU FootwearJan 2, 2025
Thank you for your awesome feedback!
Richard L.
Love the boots
Reply from KURU FootwearJan 2, 2025
Thank you so much for your feedback! We are happy to hear you love KURU. Thanks for giving us a shot!
Patrice P.
My question on the type of foot support I needed, was answered more quickly than I thought; it was appreciated!
Reply from KURU FootwearJan 2, 2025
Support is what we do ;) Thank you for being the best part of KURU!
Anna R.
Tisia was excellent with me on the phone and helping me with my return. It was so easy to return as I purchased the wrong size. It was quick and feeling very grateful that I ordered from KURU. Will be shopping again soon with them.
Reply from KURU FootwearJan 2, 2025
Tesia is an awesome GURU! I'm so glad she was able to make your return quick and easy. We'll look forward to seeing you again soon. Thanks for giving KURU a shot!
Bill B.
I received the wrong order. I called and got a very good service person who was understanding and quickly took care of my issue.
Reply from KURU FootwearJan 2, 2025
I'm so sorry that you received the wrong order on the first try, but I'm so glad we could resolve it quickly for you. Thank you so much for choosing KURU!
Ruth Ann M.
Even though it was past the 45 days for return or exchange, the company was willing to work with me and allowed me to exchange
Reply from KURU FootwearJan 2, 2025
Sometimes we are able to offer exceptions, and it sounds like you needed that. I'm so happy we could help!