Excellent
Based on 925 reviews
KURU Footwear4.5Honesty, pricing, process and quality scores appear once 5 customers have rated them.
KURU is a direct-to-consumer footwear company on a mission to help you Heel Better.™Every step you take starts with your heels—and it can get painful, fast. In fact, 77% of Americans experience foot pain, with heel pain at the top of the list.That’s why at KURU, we believe health starts with heel. We pioneered the world's first heel-hugging technology, KURUSOLE, which dynamically flexes to hug and protect your heels—all day, every day.Our heels-first focus fosters holistic foot pain relief and whole-body wellness, so you can live a life you love.KURU Footwear. Heel Better™
KURU Footwear (kurufootwear.com) has 925 customer reviews on Folks Told, with an average rating of 4.5 out of 5.
925 approved reviews, newest moderated first
Rhonda F.
Kura are the best shoes for both plantar and overall foot support. The customer service is also excellent.
Reply from KURU FootwearDec 23, 2024
I'm so happy your shoes are the best for you! Thank you for giving them a shot and for sharing your feedback!
June C.
I purchased shoes that unfortunately do not fit. The company does not care because it was a final sale item (over $100) they will not accept a return.
Reply from KURU FootwearDec 23, 2024
Thank you for reaching out and sharing your experience. I’m sorry to hear that the shoes didn’t work out for you. Our final sale and non-returnable status is displayed on the shoe page, at checkout, and in our policy online to help set expectations. While our deeply discounted, discontinued shoes are an excellent value for customers familiar with their sizing, I understand this can be frustrating when the fit isn’t quite right. I’d love to reach out personally to find a satisfactory solution with you, but I wasn’t able to locate an account or order under the name provided. To assist you further, I’ve requested additional details, such as an email address, via Trustpilot. Could you please update that information so we can get this resolved for you? Thank you for your patience and understanding—I look forward to assisting you soon!
BAZOOKABUBBA
Ordering from kurus was a little confusing but she thoroughly explained the deal they were running!
Reply from KURU FootwearDec 23, 2024
I am sorry to hear that the ordering process was confusing. I know that ordering online isn't always simple, but we want things to be clear. I'll forward your feedback. Thank you for choosing KURU!
Stacy S.
The most extraordinary footwear! The customer service is exceptional.
Reply from KURU FootwearDec 19, 2024
This is exactly what we strive for! Thank you for choosing KURU Shoes and sharing your experience!
Donna C.
Fast delivery, great response when I needed help to exchange slippers.
Reply from KURU FootwearDec 19, 2024
Oh I'm so happy we could get your exchange handled quickly. I hope you enjoy the new shoes! Thanks for sharing your expeirence!
Joe
Representative was very attentive.Was able to resolve my issue right away. Provided me with a confirmed email stating it was taken care of. The confirmation really helped. I had experienced a call the previous day over the same issue, but it was not taken care of, even though I was told it was. Rep had indicated that I would receive a confirmation, but never did. Todays Rep ensured I received the confirmation email before we hang up. That is great service!!!
Reply from KURU FootwearDec 19, 2024
I'm so sorry that the situation wasn't handled properly the first time, but I'm so glad that we were able to finally get you taken care of. That's what we strive for and I'll forward your experience to the team!
Cherryl E.
The representative ordered my shoes in the color I wanted. I already have 6 or 7 pairs of Kuru shoes and needed a new size! I wear the Atom and have no issues especially when it comes to support!
Reply from KURU FootwearDec 18, 2024
The ATOM is amazing! Thank you for sharing your fantastic experience and for choosing KURU!
Jared B.
Customer service was super helpful, got my 4th pair ordered. Best shoe I have ever worn, eliminated my foot pain I suffered with for years. Atoms are the best
Reply from KURU FootwearDec 18, 2024
We are so thrilled that you love your ATOM and that it was able to help relieve your consistent foot pain. Thank you so much for sharing your experience and being the best part of KURU!
