Excellent
Based on 11,626 reviews
LensDirect.com4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Liz A.
Kimia was very helpful and straight to the to the point! This is my first time buying and I didn’t know the process all that well but Kimia helped me step by step. :)
Reply from LensDirect.comJun 7, 2023
Hello Liz, Thank you for being our customer and leaving us a wonderful 5-star review. Regards, LensDirect Customer Happiness
Howard Z.
Bibi was efficient and effective. Elevated my case and received missing items in 2 days. Thanks
Reply from LensDirect.comJun 7, 2023
Hello Howard, We really appreciate you sharing your review of our service. Thank you! Regards, LensDirect Customer Happiness
Deanna K.
Thank you Kurshel for helping me with my contacts and account. Service was very fast and extremely helpful!!
Reply from LensDirect.comJun 7, 2023
Hello Deanna, Thank you for the review! Your feedback is much appreciated and helps our team improve. Regards, LensDirect Customer Happiness
Todd A.
When I called in with my concerns, Warren took my call promptly. Then put me a on a brief hold and went to work on my order issue. By the end of the call all my needs were met and my order was expedited. Now that's great customer service Best regards Todd
Reply from LensDirect.comJun 7, 2023
Dear Todd, It’s always amazing to hear that we’ve been successful in our goal of providing our customers with the best possible experience. Thank you for giving us the chance to serve you. Sincerely, LensDirect Customer Happiness
Raphael J.
Very quick response times and very helpful.
Reply from LensDirect.comJun 7, 2023
Hello Raphael, Thank you for the 5-star review! We value your feedback and can’t wait to serve you again. Regards, LensDirect Customer Happiness
Daniel L.
Customer service rocks! Was able to cancel erroneous order and received my money back in no time!
Reply from LensDirect.comJun 7, 2023
Hello Daniel, We really appreciate you taking the time to leave us a 5-star review. It means a lot to us. Regards, LensDirect Customer Happiness
Leon S.
Payment wouldn't go through.... The website had an issue and I couldn't get my payment to go through. Spoke with Selwn and he was super professional and helpful. Payment went through and he even sent me a shipping label as I didn't see mine anywhere. Now I am waiting to see how my bolle sunglasses come back.
Reply from LensDirect.comJun 7, 2023
Dear Leon, It’s always amazing to hear that we’ve been successful in our goal of providing our customers with the best possible experience. Thank you for giving us the chance to serve you. Regards, LensDirect Customer Happiness
Delphine Y.
Lenora was very helpful in getting my account straightened out. She was kind and helpful
Reply from LensDirect.comJun 7, 2023
Hello Delphine, Thanks for your 5-star review! We sincerely appreciate your feedback. Regards, LensDirect Customer Happiness
