Loop MobileReviews of loop-mobile.com

The 2nd star is for how easy and fast the return and refund went, otherwise it would be 1 star. I purchased a 2023 MacBook Pro on the Back Market marketplace and the seller was Loop-Mobile. Condition was supposed to be "Excellent". Here's how it went; packaging was bad, basically the laptop was put in a bag and then in a box, no packaging, so it, and the charger bounced around for a week, traveling from Indiana to California. Laptop was grimey and dirty, the prior owner or the refurbisher obviously had a dandruff issue. This laptop looked like it had living in the backseat of a pickup truck, then the owner decided to sell it to Loop-Mobile who then threw it in a box and shipped it to me. Then I tried to fire it up, nothing DOA. Wouldn't charge, nothing. Which is probably why the return was easy. Will not do business with Loop-Mobile or Back Market again.

We received a device that would not turn on.

1) Opened a ticket for a missing 20$ credit. No réponse. 2.) phone arrived one day late. 2nd consecutive order that arrived late. 3.) Frustrated with Loop Mobile

Loop failed to honor it's shipping timing promise. When I contacted customer service they did nothing about it.

They said that the battery was at 85% of its capacity, I know it is normal for it to last less than new watches but the battery lasts less than 5 hours. it's totally lousy

UPDATE: I was finally able to reach someone via this email address - info [at] loopmobile.us - and get a return sorted out. About a week after shipping the return, I got confirmation of my refund. I guess I'd just say shop at your own risk here, and know that the customer service phone line is kind of a dead end. Will recommend Computer Overhauls again as a good and reputable small business with quick shipping and good service. -- Ordered a MacBook Air from Loop Mobile. After reading a handful of negative reviews about customer service, I figured the majority were positive and the price was right. It arrived in about 3 days, and when I opened it, not only was it packaged very loosely, it was not the computer I ordered. I immediately called the customer service line but countless attempts at different times of day have been answered by an automated "There are no agents available to take your call" message, and my email has gone unanswered for several days now. Luckily I did a payment plan, so only a portion of the cost is lost so far, but 3 additional payments are due to be drafted from my account for a computer I didn't order and don't want. I'm trying to return the one that was mistakenly delivered and just cancel my order for a refund, if someone will respond to me. For other customers, I'd recommend Backmarket (though they sell through there too, that's where I initially found them but prices were cheaper to order directly through the site) or Computer Overhauls instead.