Reply from Massage Chair StoreJun 13, 2022
Hi, Thomas,
Thanks for taking time to leave your review. While I can appreciate your frustration with not getting your chair right away, I should remind you that our delivery window for all massage chair orders is between 4-6 weeks from the date of purchase. I can definitely understand any impatience you may have while waiting for your order, but it looks like our Customer Service team has been in regular communication with you since you placed your order:
You spoke with Amber on May 24 and asked about coordinating a weekend delivery. She followed up with you on May 25 via email saying that you can try to coordinate a weekend delivery with your delivery agent when they call you to schedule your delivery. On June 6, it looks like Lisa reached out to you and advised you that your chair was scheduled to arrive at its delivery agent's warehouse June 7, and we were then advised you were on vacation until June 10, which was last Friday.
Again, while I can understand your impatience with waiting, our delivery window is between 4-6 weeks, and you placed your order on May 23, three weeks ago exactly, which means currently we are well within our promised delivery window; and our team has been in regular communication with you since you placed your order and will continue to try and get your chair delivered to you as soon as possible. If you have any further questions, please give us a call at 603-910-5383.
