Excellent
Based on 5,712 reviews
MobileHelp4.8Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MobileHelp® medical alert systems are integrated with nationwide wireless voice and data and GPS technology to provide real-time medical monitoring services and location tracking. In an emergency GPS tracking can pinpoint your location, which allows emergency assistance to reach you quicker. MobileHelp® Mobile Medical Alert Systems keep seniors safe at home and while away. Affordable, BBB backed, medical alert systems.
MobileHelp (mobilehelp.com) has 5,712 customer reviews on Folks Told, with an average rating of 4.8 out of 5.
5,712 approved reviews, newest moderated first
Beatrice F.
My experience over the phone to set up my new equipment went well. The person was very helpful, polite,and understanding.
Reply from MobileHelpSep 14, 2023
Thank you for your comments! If you ever need us, please don’t be afraid to reach out.
Peter W. B.
The box holding the door key did not respond to the designated number after a year -- will not open. This morning no response when I pushed the red area on the left side of the main unit. The automatic voice provided mystifying instructions for this elderly customer unfamiliar with texts. No back-up 24-hour phone number.
Reply from MobileHelpSep 15, 2023
We received your review, and we are sorry to hear about this incident. We hope you were still able to get the help needed at that time, and we apologize for any issues with the equipment. We would like to have our Technical Support team give you a call for further assistance with resolving these issues. What would be the best number for us to reach you on? At MobileHelp, your safety is our number one priority. Please do not hesitate to give us a call. You can reach us directly at 877-827-6207 Option 1. We look forward to speaking with you soon.
Joyce H.
Good reliable service.
Reply from MobileHelpSep 14, 2023
Thank you for your comments! If you ever need us, please don’t be afraid to reach out.
Frank
You delivered on time products ordered and they solved the technical issue.
Reply from MobileHelpSep 14, 2023
Thank you for sharing your feedback! Others can benefit from what you have to say!
G. H.
I reported a problem with one unit and the Mobile Help staff took immediate action in getting a new unit to my home. They were very helpful and professional in explaining their plans for sending a new unit to my home.
Reply from MobileHelpSep 14, 2023
Thank you for sharing your feedback! Others can benefit from what you have to say!
Barbara M.
Runs out of battery life too soon. If I sleep with it the Boise will say in the early morning 5am it needs recharging.
Reply from MobileHelpSep 15, 2023
We received your review and we apologize for the issues you are experiencing with the battery life. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve any issues and provide you with any equipment replacements needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.
David
Easy to use and reasonably priced.
Reply from MobileHelpSep 17, 2023
We are happy to have you as part of the MobileHelp family! We are here for you whenever you need us!
Lois Jane H.
Answers quickly and feet’s y gelp
Reply from MobileHelpSep 14, 2023
Thank you for your review of our service! Your positive words mean a lot to us!
