Great
Based on 375 reviews
momence.com4.0Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Momence is a platform for studios, gyms, spas, and dance schools. Put your backend admin on autopilot and get back to doing what you love most. Momence was built to help you create bespoke experiences for every single one of your customers. We help automate your manual tasks, from taking bookings, to closing new leads, to converting intros into members, to nurturing members who are at risk of cancelling. Momence is versatile yet unique to your type of business: one software that consolidates multiple softwares into an easy-to-use platform.
momence.com (momence.com) has 375 customer reviews on Folks Told, with an average rating of 4.0 out of 5.
375 approved reviews, newest moderated first
Megan B.
Kads was very friendly and helpful!
Reply from momence.comApr 28, 2025
Hey Megan! We're so glad to hear you found Kad's exemplified these two qualities. They're two of our top priorities. Thanks for sharing! Best, Momence Communications
Jaz D.
We used to use MindBody and have now made the switch. It's super easy to use, our clients have such an ease navigating the app and at a cheaper rate - it's a much better app for our studio.
Reply from momence.comApr 28, 2025
Hey Jaz! Thanks for sharing your kind words. We've definitely looked for ways to distinguish ourselves and make it as easy as possible for both hosts and customers. We're so glad to hear you're finding it to be a great fit! Best, Momence Communications
Wendy T.
I had multiple questions and David was able to answer everything for me quickly. Wendy
Reply from momence.comApr 22, 2025
Hey Wendy! We're thrilled to hear you're finding our chat services are quick to respond. With chat, our mission is to be there with great answers when you need us at moment's notice. Best, Momence Communications
Anna C.
Elle was very thorough with her step-by-step instructions on how I can solve an issue with a specific membership.
Reply from momence.comApr 21, 2025
Hey Anna! We're elated to hear you found Elle's instructions to be thorough. We take pride in ensuring our hosts find a helpful backstop in our support teams. Thanks for sharing your experience! Best, Momence Communications
Alpenflow Studios L.
absolute worst booking platform out there and zero customer service and now deceitful spam posts on trust pilot to add. both of my companies left momence. dig deeper in these reviews to see the real companies that have been destroyed by false sales pitches, ridiculous add on revenue with your credit card purchases (1% added) and keep an eye out for a class action lawsuit being prepared as the original momence team sold to Clubessential Holdings. The exit strategy will not free them from accountability.
Reply from momence.comApr 18, 2025
Thank you for your feedback. We're sorry your experience with our platform and customer service didn't meet expectations. Our standard payment processing rates are clearly listed on momence.com/pricing for transparency. We've confirmed your companies' cancellations from November. If you have specific concerns about our service, please contact [email protected] where our team can address them directly. Momence Communications
Tanya
quick resolutions to problems means back to business rather then spending too many valuable hours trying to figure it out on my own.
Reply from momence.comApr 17, 2025
Hey Tanya! We're so glad to hear you're finding quick answers with our support team, and that this means you get to spend more time on your business. That's our ultimate goal. Thanks for sharing! Best, Momence Communications
MK HEALTH H.
fast at fixing the problem, helpful & friendly
Reply from momence.comApr 16, 2025
Hey there! Thanks for sharing your feedback! We're always aiming for our support teams to be as helpful as we can when you need us. Best, Momence Communications
Mikah
Highly recommend, it’s a great software. I was previously using Mindbody, and I’ve experimented with other softwares in the space. I find it more user friendly and much more efficient. I love the marketing tools, and the ability to consolidate multiple communication and marketing tools into one was a game changer.
Reply from momence.comApr 16, 2025
Hey Mikah! Well said! User friendly, efficient, and the ability to consolidate are apt descriptors of what we're going for. We're glad to see its manifesting in a happy customer and we highly appreciate the recommendation! Best, Momence Communications
