Average
Based on 306 reviews
MyAutoGuard3.4Honesty, pricing, process and quality scores appear once 5 customers have rated them.
A vehicle service contract from MyAutoGuard shields you from the stress and cost of unexpected and expensive auto repairs, giving you complete peace of mind with your vehicle. Whether you drive a car, truck, SUV or electric vehicle — we have a personalized coverage plan built for you.Buying a car is one of the biggest financial decisions you'll ever make — and the right auto protection plan deserves the same level of care and commitment.What makes MyAutoGuard different? Our dedicated customer service and claims teams are all in-house, right here in America — real people under one roof, ready to support you. No outsourcing. No runaround. Just real people who care.From personalized coverage plans and flexible payment options to 24/7 roadside assistance and your choice of ASE-certified mechanic — MyAutoGuard has your back every mile of the way.With auto repair costs climbing, breakdown protection isn't a luxury — it's essential. MyAutoGuard is here to protect your wallet, your vehicle, and your family from the surprises that come with car ownership.Because at MyAutoGuard, this isn't just a transaction. It's a promise to always have your back on the road.Trustpilot only posts half the good reviews we receive, but ALL of the bad ones.
MyAutoGuard (myautoguard.com) has 306 customer reviews on Folks Told, with an average rating of 3.4 out of 5.
306 approved reviews, newest moderated first
Samson S.
very knowledgeable about the industry. Answered all my questions, got me set up and now i no fear of break downs
Reply from MyAutoGuardAug 31, 2026
Thank you for the 5-star review! We’re glad our representative was able to answer all your questions and help you find the right coverage for your vehicle. Knowing you can drive with greater peace of mind is exactly what vehicle protection is all about. Thank you for choosing MyAutoGuard!
Efren G.
The salesman was very nice " and help me get started on my insurance package and also made the down payment affordable due to being disabled and on a fix income . And as well as affordable monthly rate. Thank you again for allowing me into the family .blessings
Reply from MyAutoGuardAug 31, 2026
Thank you so much for the 5-star review! We’re glad our representative was able to make the process easy and help find a protection plan and payment option that worked for your budget. We truly appreciate your kind words and are happy to welcome you to the MyAutoGuard family. Thank you for trusting us with your vehicle protection, and many blessings to you as well!
GABRIEL GUTIERREZ S.
David was excellent and acquired all my needs today!
Reply from MyAutoGuardAug 29, 2026
Thank you for the 5-star review! We’re happy to hear David took great care of you and made sure all your needs were met. We’ll be sure to pass along the kind words. Thank you for choosing MyAutoGuard!
Linda X.
They offered me a protection plan that was the best for my car and he went above and beyond and found coupons to even bring it down and save me money on my plan. I would recommend them to anybody that wants an extended warranty other vehicle
Reply from MyAutoGuardAug 29, 2026
Thank you so much for the 5-star review! We’re thrilled to hear our agent went above and beyond to find the right protection for your vehicle while also helping you save some money. We truly appreciate your recommendation and thank you for trusting MyAutoGuard to help protect your vehicle!
TONY M.
This is the worst experience I have ever had filing a claim on our customers behalf for repairs. We deal with a lot of extended warranty companies, some good, most bad, but this has been the absolute worst. All we got was a month long run around with no answers until finally, almost everything was denied. Terrible customer service with no answers, and no way to speak to anyone in management. When I messaged the CMO on Linkedin with a legitimate complaint about his company, he blocked me rather than address it. Run as far away from this company as possible. Do not trust your auto extended warranty with these people. I read their reply and I stand behind every word of my review. Don't say you haven't been warned. Worst experience ever!
Reply from MyAutoGuardAug 28, 2026
We’re sorry to hear that your experience handling this claim did not meet expectations. We work with repair facilities every day and understand how important timely communication and clear answers are when a customer’s vehicle is awaiting repairs. Also, PRE EXISTING problems are not covered under any service plan. Claims are reviewed based on the customer’s specific coverage, the cause of failure, inspection findings when applicable, maintenance requirements, and the terms and exclusions of the service contract. Unfortunately, not every repair submitted as part of a claim will necessarily qualify for coverage, and a denial does not mean the claim was not properly reviewed. That said, a repair facility should not feel that it is being given the runaround or unable to get clear information regarding a claim decision. We take that portion of your feedback seriously and will review the communication surrounding this claim. Regarding communication with individual employees through their personal LinkedIn accounts, those accounts are not an official customer service or claims channel. We encourage concerns regarding a specific claim to be directed through our company’s established channels so they can be properly documented, reviewed, and addressed. We appreciate the feedback and are always looking for ways to improve the claims experience for both our customers and the repair facilities assisting them.
Donna E.
Sales agent was good, had me laughing and answered all my questions. thanks
Reply from MyAutoGuardAug 28, 2026
Thank you for the great review! We’re glad to hear our agent made the experience enjoyable, kept you laughing, and answered all your questions. We really appreciate you choosing us and taking the time to share your experience!
Jessica
worst company ever been paying for auto guard over a year of making good payments just to get denied the first time I ever made a claim. I could even speak with any one just was told its denied and I gotta deal with it , worst ever
Reply from MyAutoGuardAug 27, 2026
We’re sorry to hear you’re unhappy with the outcome of your claim. However, making payments and maintaining an active service contract does not automatically mean every mechanical failure is eligible for coverage. In this case, the claim was reviewed and denied because the transmission failure was determined to be pre-existing, meaning the condition existed prior to the applicable coverage. The vehicle’s service history also did not show that the transmission had been serviced at the manufacturer-recommended intervals. We understand how frustrating it is to have a major repair denied, especially after maintaining coverage for over a year. However, we are required to administer every claim according to the terms of the service contract and cannot authorize a failure that falls outside those terms. We would be happy to review the claim with you and explain the specific findings that resulted in the denial.
dieter G.
Misunderstanding...I thought it was a car insurance but after an hour talking I found out it's a car warranty ... please cancel and reimburse my down payment of $99 Thanks
Reply from MyAutoGuardAug 22, 2026
We're sorry there was a misunderstanding regarding the type of coverage being offered on your end. My Auto Guard provides vehicle service contracts designed to help with covered mechanical breakdowns; we are not an auto insurance company. We certainly understand if this type of coverage isn't what you were looking for. Since a public review is not the appropriate place to process or verify an account cancellation or refund, please contact our customer service department directly so your request can be reviewed and handled according to the terms of your agreement. We appreciate your feedback and regret the confusion, ask questions before buying things in the future.
