Average
Based on 780 reviews
Namco Pools3.6Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Namco Pools is the largest retailer of above ground swimming pools, hot tubs, and patio furniture in the Northeast. Our pool experts specialize in providing professional guidance with the largest selection, availability, priority delivery, and the lowest prices with financing available. Namco’s mission is to bring the best pool, hot tub, and patio ownership experience to families and share our passion for outdoor living products and services. We hope to make a difference within our communities and give our customers an experience that exceeds expectations.
Namco Pools (namcopool.com) has 780 customer reviews on Folks Told, with an average rating of 3.6 out of 5.
780 approved reviews, newest moderated first
Pedro L.
Namco was recommended to me so I'm looking at buying other products
Reply from Namco PoolsJul 19, 2023
Hi Pedro! Thank you for considering Namco for your future purchases. We appreciate your trust in our brand and are thrilled to hear that we came highly recommended. If you have any questions or need assistance, feel free to reach out. We look forward to serving you in the future!
DC C.
Terrible Customer Service and Management, I purchase a pool this spring at Namco and thought I was getting a good deal. To my dismay after the install I found everything about the pool is extremely flimsy and easily damaged. I was even told by the installer that he hasn't seen pools like this for over 15 plus years. I was talked into buying this pool from the store manager and I believe they pushed me into this deal to try and dump outdated inventory. I tried many times contacting customer service and store management to return this pool that already has damage just from leaning on it. I've had a pool for over 20 years and decided it was time to replace because of some ice damage, Namco's poo doesn't come close the the quality of my 20 year old pool I'm replacing. Namco sold me the cheapest I ever seen. I show all my friends and family and they can see immediately the low quality. Sadly I get the same reply from Namco each time I contact them, "we only sell quality pools and since you had it installed there is nothing we can do for you. I hope people read this and never enter a Namco Pool store, there's a good reason their pools are cheaper and that the cheaper price matches the quality. I'm out $6,500 (install and water) I will be replacing this pool at the end of this season if it holds up that long.
Reply from Namco PoolsJun 29, 2023
Hi DC Cam, we're sorry to hear about your experience with us! We understand your frustration and we want you to know that we take your feedback seriously. We want all of our customers to be satisfied with their purchase, and we apologize if that wasn't your experience. We hope you'll give us another chance to make it up to you and we thank you for your feedback!
NANDO
I CAN ONLY COMMENT ON CUSTOMER SERVICE RESPONSE ,SIZE OF COVER AND PRICE. CAN GIVE YOU A BETTER REVIEW WHEN I GET THE COVER AND SEE HOW IT HOLDS UP THRU THE WINTER.
Reply from Namco PoolsJun 29, 2023
Hi Nando, thanks for your review and kind words! We're thrilled to hear that you're pleased with our customer service, size of cover, and price. We really appreciate that you are taking the time to give us a review and look forward to hearing from you after you've had the chance to use the cover through the winter. Thank you for your support!
Brenda W.
They had the pump I needed for my pool but the check out was nothing but trouble. Still have great service.
Reply from Namco PoolsJun 29, 2023
Brenda, thank you so much for your kind words despite the difficulty you experienced at checkout. We apologize for the inconvenience and are taking steps to ensure a smooth checkout experience for all our customers. We're glad to hear you found what you needed and appreciate your business.
Christiaan C.
I never received my purchase.
Reply from Namco PoolsJun 29, 2023
We apologize for the inconvenience caused by the delayed delivery of your purchase. Our records show that the package was delivered on June 22nd. . Please contact our customer service team if you haven't received your order. You can email us at [email protected]
Parrothead
The staff new exactly how to help me and had what I needed. The product has been fantastic.
Reply from Namco PoolsJun 29, 2023
Hi Parrothead, thank you so much for your kind words! We're thrilled to hear that our staff was able to help you out and that you're enjoying the product. We appreciate your taking the time to provide feedback and we hope to see you again soon!
John M.
Great transaction. It was great shopping with Namco and having the ability to find a replacement filter cartridge housing at the best price anywhere!
Reply from Namco PoolsJun 6, 2023
Thank you for your wonderful feedback! We're thrilled to hear that you had a great shopping experience with Namco. We take pride in offering competitive prices and a wide range of products to meet your needs. We appreciate your support and look forward to seeing you again in the future.
dwisniow
The sales team helped me with my replacement pump and filter cartridge. Although, I was directed to INYO Pools for a cartridge that I thought I needed (my fault, I have never ordered one for the pool and got the wrong sq. ft.) I had to return that cartridge to INYO and eat the shipping. Live and learn. Once I received the wrong cartridge from INYO, I called (6/5/23) Namco and asked what one specifically I should get and was assisted. The only negative thing that stopped me from giving 5 stars is shipping time. It's been a week and my order for the pump is still marked as "pending". Hopefully all items will arrive soon!
Reply from Namco PoolsJun 6, 2023
Thank you for the feedback! We want to apologize for the inconvenience from your first pump shopping experience but we're thrilled that you gave us a shot! We have looked into your order and can confirm that your shipment has left the warehouse and will be with you shortly. We hope that we have earned your business and look forward to talking to you about your pool needs in the future!
