NewSelfReviews of newself.com

I have been on Compound Tirzepatide for over a year now and it works very well. i was ordering from another company that cost $300 a month. Their turn around time took 2 weeks. Well let me praise New self. I ordered yesterday and received my 3 month supply today. That's a 24 hour turnaround. I cant speak to how effective the medicine is but seeing as I have been on it already I'm sure its the same. The website was so easy to order from and I liked how they have a phone number to call with question's, which I did have a few questions. From what I'm told they will put you on auto ship but its easy to cancel or pause. That's the only issue I see happening, is you don't realize you will be charged. I'm very pleased with the customer service and quick turnaround. Its a better price if you order in bulk which I recommend if you can afford it.

Non existent customer support. I was really keen on buying tirzepatide from them but I had 3 questions I wanted answered to reassure myself before committing. I sent them an email. The next day I get an SMS from bot “Olivia” saying I had left something unfinished in my order. I replied that could she answer my questions that I had emailed the day before? She said I have to wait 48 hours for email replies but she can answer me right away if I ask them here in text. I ask “does the medication come in an injectable pen or a vial?”. The bot says “I’m transferring you to orders team to answer. They’ll assist you shortly”. This was at 9 in the morning. 5 hours pass by. I write “I’ve been waiting for 5 hours. I hope you’re not this unresponsive to your customers.” The bot says “I’m escalating this to our orders team for immediate support.” This was at 2pm. Another 7 hours later at 9pm I write “Pretty awful support”. The bot says the exact thing as before “I’m escalating ..” If I can’t get a response from a person and am left in the dark like this how can I trust this business? I have the screenshot of the times of the messages but trustpilot doesn’t let me paste it here. No doubt another bot from NewSelf will be busy writing boilerplate garbage response to my review here. UPDATE: 9:33pm, on Friday, 55 hours after my email to support@newself, and 36 ½ hours after my SMS to bot ‘Olivia’. Nothing. No response. It boggles the mind they have a bot to respond to bad review so fast, instead of taking 5 minutes to answer my questions that I had asked via email and SMS. Like clockwork the newself team (be it bot or else) has been hard at work responding within a few hours with a full page response to my review. What is glaringly obvious is they spend an incredible amount of time building their image than actually responding to genuine customer questions. And by customers I include potential customers. Look at the defensive posture. They claim the phone chat is only to route questions. That is wrong. The bot “Olivia” said “If you need help right now feel free to ask them right here!”, If you need HELP RIGHT NOW. That is the exact wording of their text. What is the use of this bot? Secondly, the defense that “you’re not a customer, . Thank God I’m not a customer. I am not going to commit and spend money and THEN find out whether I can talk to a person. What a rubbish defense. The 48 email response. Well it is NOW 55 1/2 HOURS since my email. I mean, what else can I say? This is a website, with no phone, and you can’t get an answer. NewSelf team need to fix something in their system that is broken, or come up with new excuses. The good news is that this type of interaction is a good barometer of how not to select a compounding pharmacy.

This company is a scam. I spoke customer service and they said I would not get charged till after I spoke to a doctor. I was told it would be $198. Not only did they charge me 30 seconds after they said they wouldn't,, they charged my card $594.91 and then they charged me another $247.91!!! This place is a scam do not trust your money or credit cards with them!!!!!

Company engages in deceptive, aggressive and malicious business practices. You will never find a link to cancel your subscription. Their chatbot is not helpful and will run you in circles. “Sarah” from customer service promises to close your account and cease credit card billing, as well as an email confirmation of your cancellation. Guess what? You’ll never see either an end to attempted Cc billing or any email confirmation. Do not engage with this scam broker. You will be sorry.

Good customer service.

Terrible! Can not talk to a human, I have emailed and just sat in the chat for over 20 min to talk to someone and never did. Website glitches and when I log in goes to main page like I’m a new patient, no where to click if you already have an account. Yes I cleared the history and Cache. Initial prescription took a week longer than was supposed to and couldn’t talk to anyone to find out why. Now refill that was already paid for is late, keep getting messages to respond to Dr, which I already did after finding a back door to get to my account. I moved to this site from another provider due to cost but NOT WORTH IT! Previous provider was way better, responsive and even sent me for lab work.

I enrolled in the program on 1/8 and paid for a 3 month supply. Since then, I received a prescription but have made multiple attempts to communicate with the Doctor on Demand, and have not received a response. I also attempted to reach the customer service team, but was unable to connect at all with a live representative via chat. I have concerns regarding the high dosage that was prescribed and would like to discuss this with the physician before accepting the prescription. At this point, I am uncomfortable proceeding without that discussion. It would seem I am unable to speak with a doctor, and also cannot speak with anyone to get a refund from this company. Their response below had nothing to do my question and I still have no way to responsd or speak to anyone within their portal. I will be contacting my credit card company unless someone directly contacts me soon.

I submitted the review below but as an update today (1/13) there was finally a resolution and the doctor approved my prescription. It took 14 days, not 1-2 days. Never once was an email or chat responded to, but after I finally found the phone number (which is not on the website), a customer service representative helped me, and reimbursed me 50 dollars for the extended wait. My recommendation to the company is if nobody actually responds to emails don’t advertise the email route of communication, post the phone number on the website. (1/9) I have never received my medication and ordered 11 days ago. Nobody will return my emails, and the customer "chat" is turned off. There is no phone number. I am just completely being ignored. I feel like I have been scammed. Hoping there is a way to get my money back.