Excellent
Based on 335 reviews
OnLogic4.6Honesty, pricing, process and quality scores appear once 5 customers have rated them.
OnLogic designs and manufactures industrial computers for innovators solving the world's most difficult technology challenges. Our direct-to-customer model and highly configurable hardware help you get the right-sized solution on time. From our online platform to our technical expertise, we provide a trusted partnership to help you make your vision possible.
OnLogic (onlogic.com) has 335 customer reviews on Folks Told, with an average rating of 4.6 out of 5.
335 approved reviews, newest moderated first
George K.
The OnLogic team was incredibly knowledgeable and professional during our encounters with them. They were able to quickly understand our needs and provide a solution that met all of our requirements. We are happy to be moving forward with OnLogic and look forward to a long and productive relationship.
Reply from OnLogicFeb 19, 2025
Thanks very much for your kind words, George, and thank you for choosing OnLogic!
Daniel B.
Purchased a Jetson Orin Series Nano 8GB, out of the box it did not work, issue could not be resolved or was even attempted to be resolved over the phone I was told I had to send in my "New" product. I requested a return because of lack of Quality Control and I actually needed what I paid for for a project and I was charged a 5% return fee.... Bad service lack or Quality Control and accountability... things you do not want to hear when some of their products can cost thousands of dollars.
Reply from OnLogicOct 9, 2024
We apologize for the inconvenience you've experienced with your system. It's disappointing to hear that the product didn't function as expected out of the box. We value your feedback and are committed to ensuring the highest quality products and customer service. We are investigating ways to adjust our processes to prevent similar issues in the future. We hope to have the chance to win back your trust.
Erik B.
specifically ask about an application and appropriate hardware. They suggested the wrong hardware now don't want to take it back. Product is absolutely overpriced and under performs in every which way possible.
Reply from OnLogicOct 9, 2024
We apologize for any inconvenience this may have caused. There are always variables to any project that are outside of our control, but we understand your disappointment with the product's performance in your specific application. We would be happy to discuss other hardware options that may be a better fit. Please reach out to [email protected] so we can try and make this right.
Jeff B.
I like the products but the technical support has been useless to me. I was sent a Factor FR201 with Ubuntu 22.04 installed. It wasn't installed properly. It would stall on searching for a network and took over 3 minutes to boot up. Couldn't configure the network ports to static IPs. I finally gave up and followed ONLogic instructions on deleting the OS and reinstalling Pi OS instead. No mention you have to re-partition the SSD! Overwrote my OS and had to install again with many searches on the internet on what went wrong. No help from ONLogic. Finally got the computer working properly and then made a power supply mistake and exposed it to an overvoltage from a solar controller. Asked ONLogic for the part number at the front end of the main board. I was told they don't supply part numbers and I should ask for an RMA. However, the repair would be as costly as a new computer so was recommended to buy a new one. I figured out the part was a TVS diode, a $2 part. Replaced it and the computer is working fine. That is what I would call terrible customer service and technical support.
Reply from OnLogicOct 9, 2024
Thank you for taking the time to provide this feedback and we apologize for your negative experience. We strive to deliver excellent products and excellent customer service and support, but we clearly fell short in this instance. We are investigating the root causes and reviewing our technical documentation to ensure it accurately communicates the necessary steps. We sincerely appreciate you bringing this to our attention and we hope to have the opportunity to win back your trust in the future.
Tim J.
Sadly there is an old saying that you can only know how good a company is when you test their post-sales service. Well, sadly, I have now had the opportunity to test OnLogic post-sales service and, well, to say I am NOT impressed would be being very polite. First, they sent me a device with a faulty hot-swap SATA port. Support operates at a lethargic pace, they send you an email, you reply, then you don't receive a reply for days. It took at lot, far too much, chasing of OnLogic to get an RMA to return the unit for repair. Second, they sent a delivery to me by UPS. UPS kept on re-scheduling the delivery, which was strange because I received many other UPS deliveries the same week, only the OnLogic delivery had problems. Then UPS lied and claimed "security access issues" for being unable to deliver. This is a lie becuse the UPS driver delivers to me almost every day. I have raised this with OnLogic but they don't care.
Reply from OnLogicSep 5, 2023
Tim, thank you for taking the time to provide this feedback. We're sorry that we fell short in providing you the best possible service. We would love the opportunity to connect with you directly to better understand where we could improve. We hope we have the chance to better serve you in the future.
Stan W.
We purchased 5 fanless computers and in a little more than 1 year 4 of them failed. We think that the problem is with the power control and guess that the main board is OK but Onlogic will not fix them. Looks like the only solution is to toss them out.
Reply from OnLogicJan 27, 2023
Stan, thank you for taking the time to leave this review. We are sorry to hear you are experiencing issues with your systems and we would like to help. Our team will reach out to you directly so we can investigate this further.
Ram raj P.
FREEFIRE 😭 ok
Rohit S.
Rohit singh dilbagh
