Excellent
Based on 1,166 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
HOBO Data Loggers, a LI-COR brand, makes highly accurate, reliable monitoring solutions for outdoor, indoor, water, and cold chain applications. Brands include HOBO, a name that’s now synonymous with “data logger,” and our InTemp line, for monitoring vaccines & pharmaceuticals, as well as food, in transportation and storage environments. USB, Bluetooth-enabled, and web-enabled solutions for remote monitoring feature data loggers that measure temperature, relative humidity (RH), carbon dioxide (CO2), water level, energy, soil moisture, and more. We deliver a high level of customer satisfaction and provide unlimited free technical support.
HOBO Data Loggers & InTemp Monitoring Solutions (onsetcomp.com) has 1,166 customer reviews on Folks Told, with an average rating of 4.6 out of 5.
1,166 approved reviews, newest moderated first
Michaela M.
Seamlessly assisted us with using our tax exempt form as a nonprofit and changing the shipping address for our order as needed. Order arrived in a timely manner and well ahead of schedule.
Reply from HOBO Data Loggers & InTemp Monitoring SolutionsDec 1, 2021
Hi Michaela, We were very happy to work with you and your nonprofit. We hope to work with you again soon. Sincerely, Justin
Anne
I was disappointed that there seemed to be a production issue that caused the problem, especially having to send the first unit back because it would not connect to the base station, but I was pleased with the technical support's intention of thoroughly documenting my experience to take back to engineering/production. Hopefully, the problem will not be reoccurring for other clients.
Reply from HOBO Data Loggers & InTemp Monitoring SolutionsDec 1, 2021
Hi Anne, We appreciate your positivity even though you had a defective unit. We take product quality very seriously and evaluate each return in order make improvements. Thank you for the feedback. Sinerely, Justin
George M.
Works well and easy. Used temp loggers in freezer and rooms.
Reply from HOBO Data Loggers & InTemp Monitoring SolutionsDec 1, 2021
Hi George, Thank you for taking the time to post this review. We look forward to working with you again. Sincerely, Justin
Eugen E.
Good products. Rating is lower due to incredible long waiting time. Paid in advance and wait almost 3 months for delivery. This is really painful for projects where installing sensors in the field is strongly dependent on season.
Reply from HOBO Data Loggers & InTemp Monitoring SolutionsDec 1, 2021
Hi Eugen, We appreciate the feedback and are sorry for the longer than usual leads times. We are working hard trying to navigate the global supply chain issues and meet the our customers' expectations. Thanks again for taking the time to post this review. Sincerely, Justin
Lew M.
We just deployed a MX2201 to a deep lake, 100ft depth for 10 days down to 4 deg C. Logged flawlessly, retrieval is fast and efficient. I would give 5 stars but delivery was slow and their prices went up suddenly.
Reply from HOBO Data Loggers & InTemp Monitoring SolutionsDec 1, 2021
Hi Lew, Thank you for posting this review. We love hearing from our customers. We apologize for the longer than usual lead times. The global supply chain issues has given us a challenge we are working hard to overcome. Sincerely, Justin
RICHARD J.
I was charged for four, received four, only wanted and asked for two if they could not ship when I originally ordered them. two months ago. a refund of two of the adapter would be nice. or a phone call 602-620-6367
Reply from HOBO Data Loggers & InTemp Monitoring SolutionsDec 1, 2021
Hi Richard, Thank you for reaching out. We reviewed your case. One of our Customer Service Team members will be reaching out to you right away. Sincerely, Justin
Tate C.
I was in need of Temp/RH loggers for a pharmaceutical manufacturer temperature distribution study, and Onset was able to point me to the best logger for the job, deliver a large quantity ahead of schedule, for a low cost, and with great customer service. What more could someone ask for? I'll be looking to Onset equipment for all my logger and data acquisition needs.
Reply from HOBO Data Loggers & InTemp Monitoring SolutionsDec 1, 2021
Hi Tate, Thank you for taking the time to post this review. We are always happy to hear that we made another happy customer. Sincerely, Justin
JB
I was very pleased with the customer service with my order. Shannon R. was very patient and knowledgeable as he answered all my questions and gave me advice on which products to buy. We received the products (UX100-003 dataloggers) and are very happy with them!
Reply from HOBO Data Loggers & InTemp Monitoring SolutionsDec 1, 2021
Hi, We are proud of our Customer Service team. Thank you for the great feedback! Sincerely, Justin
