Excellent
Based on 1,166 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
HOBO Data Loggers, a LI-COR brand, makes highly accurate, reliable monitoring solutions for outdoor, indoor, water, and cold chain applications. Brands include HOBO, a name that’s now synonymous with “data logger,” and our InTemp line, for monitoring vaccines & pharmaceuticals, as well as food, in transportation and storage environments. USB, Bluetooth-enabled, and web-enabled solutions for remote monitoring feature data loggers that measure temperature, relative humidity (RH), carbon dioxide (CO2), water level, energy, soil moisture, and more. We deliver a high level of customer satisfaction and provide unlimited free technical support.
HOBO Data Loggers & InTemp Monitoring Solutions (onsetcomp.com) has 1,166 customer reviews on Folks Told, with an average rating of 4.6 out of 5.
1,166 approved reviews, newest moderated first
Mike P.
Chip delays were a real pain. Other than that staff were great to work with, even when we had a change order prior to shipping.
Reply from HOBO Data Loggers & InTemp Monitoring SolutionsDec 1, 2021
Hi Mike, Yes, we are definitely feeling the pain of the global supply chain issues. We appreciate you taking the time to post this review and are glad to hear that you were happy with our service. Sincerely, Justin
Sara Q.
Out of 14 newly purchased Hobo U20 loggers, I had trouble with 5 of them acting glitchy during the first data download. I was able to download all the data from them and ultimately able to get 1 of them working and relaunched, but the other 4 were still under warranty and not able to be relaunched. It took a few weeks for them to respond to my inquiry with a solution (in this case, offer for replacement), but Onset did replace the 4 inoperable loggers.
Reply from HOBO Data Loggers & InTemp Monitoring SolutionsDec 1, 2021
Hi Sara, We apologize for quality issues you encountered with your order. Thank you for taking the time to give this feedback. We will evaluate these returns to determine the root cause and corrective actions. Sincerely, Justin
Henry G.
Due to high demand, delivery could not be made in time to satisfy my evaluation (two months!). Delivery was expedited, but still after I was able to acquire the loggers needed from other sources. I received the order from Onset, but now I cannot arrange a return due to a reported power outage. This is going on two weeks with no response. If demand is so high, I would think Onset would want the loggers returned to satisfy another customer.
Reply from HOBO Data Loggers & InTemp Monitoring SolutionsNov 2, 2021
Hi Henry, We apologize on the delay in getting your return process. Customer service will be contacting you immediately to get you squared away. Thank you for your feedback. Sincerely, Justin
Bill W.
Have not received product yet!
Reply from HOBO Data Loggers & InTemp Monitoring SolutionsNov 2, 2021
Hi Bill, We apologize for the long lead times and appreciate your patience as we work through the high demand and global supply chain issues. Sincerely, Justin
Tom S.
The equipment works fine, but when a problem comes up, it has been difficult to get prompt answers to my questions. When after a long series of email exchanges, a piece of equipment needed to be replaced, it was backordered for many weeks.
Reply from HOBO Data Loggers & InTemp Monitoring SolutionsOct 29, 2021
Hi Tom, We apologize for the delays you experienced as you worked with our Technical Support team. Your feedback is appreciated as we continually work to improve our customer's experience. Technical Support is an area of focus where we have an active improvement project going. Again, thank you for taking the time to post this review. Sincerely, Justin
Art
Love these loggers! Great way for us to compare the room tempos and humidity levels. Been using these units for years with complete satisfaction.
Reply from HOBO Data Loggers & InTemp Monitoring SolutionsOct 29, 2021
Hi Art, Thank you for taking the time to give us your feedback. We are glad to hear that you are satisfied with out products. Happy logging! Sincerely, Justin
CPA
The products are great, but there wasn't any material with the items which gave advice on how to properly use the items. The customer has to do too much work on their end to do something as simple as figure out the HOBO connect app and how to export and compile data readings in HOBOware. This is basic information that you shouldn't have to reach out to customer services to get.
Reply from HOBO Data Loggers & InTemp Monitoring SolutionsOct 29, 2021
Hi, Thank you for the feedback. We are always looking to improve our customer's experience. Please know that we take these reviews seriously and will be looking into improvements to our technical documentation. Sincerely, Justin
Jay M.
Our new set of MX Water Level loggers arrived on schedule and were packaged safely and securely. I really like the Bluetooth feature which makes downloading data easy on rainy days in the Pacific Northwest.
Reply from HOBO Data Loggers & InTemp Monitoring SolutionsOct 29, 2021
Hi Jay, We are glad to know you are happy with our MX Water Level product. Thank you for taking the time to give us your feedback. Sincerely, Justin
