Excellent
Based on 769 reviews
Ouros Jewels4.8Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At Ouros Jewels, we believe everyone deserves to shine.We specialize in premium lab-grown diamonds ethically created, expertly cut, and certified for exceptional quality. Each diamond is a masterpiece designed to bring your dream jewelry to life.You can choose from our IGI-certified diamonds or create your custom engagement ring, handcrafted with care and ready to ship within 1–2 weeks.Here’s what makes shopping with us special:1. Superior Quality – Ethically grown, beautifully crafted lab diamonds.2. 24/7 Customer Support – Our team is always available to assist you.3. Flexible Payment Plans – Luxury made easy and affordable.4. 30-Day Return Policy – Your satisfaction is 100% guaranteed.5. Free Engraving – Add a personal touch to your jewelry at no cost.We take pride in offering a seamless, transparent, and enjoyable shopping experience, because your trust means everything to us.For any inquiries, custom designs, or assistance, feel free to reach us anytime on WhatsApp:+1 (512) 736-7766Ouros Jewels – Where Purity Meets Perfection Follow on Instagram
Ouros Jewels (ourosjewels.com) has 769 customer reviews on Folks Told, with an average rating of 4.8 out of 5.
769 approved reviews, newest moderated first
Naomi P.
I’ve ordered a couple of items over the past few months. Customer service and communication has been excellent on each occasion. Every item has been high quantity and I’ve had lots of complements on my beautiful jewellery. Will shop here again soon!
Reply from Ouros JewelsSep 16, 2025
Really appreciate it. Thank you so much, Naomi, for taking the time to leave us such an awesome review. Waiting for more orders soon :)
KSA- -.
The best store for selling manufactured diamonds and the best diamond designers
Reply from Ouros JewelsSep 15, 2025
Lovely to hear those words from you. We are really happy, thanks for such a great review :)
Nicole A.
Dhruv was extremely easy to work with and kept me updated every step of the way as the ring was being made. It came out absolutely beautiful, and I will definitely be creating more pieces with him in the future!
Reply from Ouros JewelsSep 15, 2025
Thank you so much, Nicole. We appreciate your support and gratitude. It's our pleasure working for you, and we will be glad to work more in the future.
Kourosh S.
I have ordered a couple of times from Ouros and they have been great! Even helped me come up with a custom design which was fantastic. Honestly can't recommend them enough. Very easy to work with and incredibly accommodating!
Reply from Ouros JewelsSep 15, 2025
Thank you so much, Kourosh, for leaving us a review. We are so glad to hear you are happy and hope for more orders from you :)
Freddy D.
The ring 💍 was just as described. Good quality. I was kept informed throughout the whole process, leading up to delivery. Excellent, personalized, customer service. Definitely recommend!
Reply from Ouros JewelsSep 15, 2025
Thank you very much, Freddy. Lovely to hear from you and so happy for you. Hope to get more orders from you :)
Tiffany T.
I am so upset and disgusted. I had a custom tennis bracelet made for a special birthday. The process started in February, so I believe I received it in April, maybe May. Well, not long after receiving the bracelet, the clasp broke. I the bracelet fell off but I was lucky to have found it. I had a local jeweler repair the clasp but he said it’s basically junk and will break again. He was right. My family member had been very ill with advanced cancer, so I put the bracelet away and dealt with my family. I had seen other issues mentioned with their jewelry from Ouros. I made comments and replies and quickly noticed a huge problem with their quality. Finally, Aman said I would receive contact from the company. I had to really push to get a reply. Now to why I’m really pissed off. I made it clear that the clasp is defective and he agreed to look at the bracelet himself, which I don’t believe he did but that’s not the worst of things. I received a video today of the clasp being fixed, which was super fast. They basically put a bandaid on the situation, so it will just break again. I’m sitting here so upset and disgusted. I want my money back. I had mentioned that the hinges between the diamonds seem terrible and the weight is extremely flimsy and lightweight. That part wasn’t even addressed but I’m not surprised. I made it clear that doing a patch job on the stupid, faulty clasp was not acceptable. I’ve sent numerous screenshots of other complaints, as I know I’m not the only one. I am furious about this situation. I’m trying to find the owner’s contact information but I’m imagine that’s wasting my time, too. I’ve basically lost close to $3k.
Reply from Ouros JewelsDec 29, 2025
We are truly sorry to hear about your experience and understand how upsetting this situation must be, especially given the circumstances. This is not the level of quality or service we aim to provide. Please contact us directly at [email protected] With your order details, we can personally review the matter in depth and work toward a fair and appropriate resolution.
Kasey G.
Wonderful service, very quick to reply and very professional. I love my necklace so much!! Thank you for all your hard work -Kasey
Reply from Ouros JewelsSep 11, 2025
Thank you so much, Kasey, for such wonderful words. It will always be cherished, and we look forward to working with you again. Have a superb day ahead :)
dark M.
This company’s service is unbelievable! I was kept informed every step of the way. The advice given was spot on. I was then sent an update video when the item was finished. Well done Vijay and your team. You provide a defining standard in customer service.
Reply from Ouros JewelsSep 11, 2025
Your words made our day. Thank you so, so much for spending a moment for us. It was indeed great working on your stunning ordered piece. Awaiting to hear more orders from you :)
