Honesty, pricing, process and quality scores appear once 5 customers have rated them.
About Pack Up + Go
We plan curated vacations around the US. The catch? Your destination is a surprise until the day you depart! Complete our Pre-Trip Survey to select your mode of transportation, share your travel history + interests, and choose your budget. Then, sit back + relax. We take it from there! We'll book your whole trip, but won't tell you where you're going.One week before departure, we send an email with your destination's weather forecast and a packing list. Then, you'll receive your Surprise Envelope in the mail. On the day of departure, open your envelope to reveal your destination, and Pack Up + Go! We have 24/7 in-house traveler support in case you need anything before, during, or after your surprise vacation.Where will you explore next? Embrace spontaneity + the unknown on a mystery trip!See why over 43,000 travelers have trusted Pack Up + Go to plan their surprise getaways since 2016.
Pack Up + Go (packupgo.com) has 661 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
Another great trip planned by pack up + go! Seattle Washington was the destination this time and we really enjoy it. Great reservations, hotel and events planned. We have done two trips this year and it might become an annual or bi-annual trip.
Reply from Pack Up + GoOct 4, 2024
We're so happy to hear you and your wife loved this trip and all of the arrangements we made for you! We'd love to make this a tradition for you, as well!
JA
Jan
Mother daughter trip
Very well planned. Included everything we said were interested in. Nice the hotel had a shuttle service so I didn't have to do any extra driving.
Reply from Pack Up + GoOct 3, 2024
Thanks so much for trusting us to plan your mother daughter trip! We're so glad you had a great time and hope to plan another trip for you soon!
DS
Deirdre S.
Oh my gosh the best trip ever!!
Oh my gosh the best trip ever. Customer service is OUT OF THIS WORLD amazing. They were dealing with four people from four different airports all having to reschedule because of a hurricane. The trip insurance is a must. The activities planned were on point with our survey and exactly the thing we needed.
Reply from Pack Up + GoOct 3, 2024
You flatter us! We're blushing! Thank you so much for your kind words! We definitely try to pride ourselves on our 24/7 customer service! We're so glad to hear that, despite the airline troubles, you still loved your trip, and high fives to your trip planner for hitting the nail on the head in regard to your survey + preplanned activities! Next time, we're bound to have no delays/cancellations! *knock on wood*
AM
Amber
40th birthday celebration!
My best friend and I used Pack Up + Go to celebrate both of our 40th birthdays. We were thrilled with our destination! Seattle was amazing and we had a blast. We really enjoyed the food tour that was planned for us and we were so excited to see that our dream of riding a hot air balloon was scheduled. Unfortunately the weather didn’t want to cooperate, and it ended up being cancelled. We were offered other options as a replacement activity, but ultimately just asked for a refund on it. We still had an amazing time and fell in love with the city. I highly recommend using Pack Up + Go!
Reply from Pack Up + GoOct 2, 2024
Wowow! We can't thank you enough for all these kind words! It's so great to know you had an amazing time even though the weather didn't want to corporate. It's extra disappointing because we know how badly you guys wanted to go on a hot air balloon ride! If we could control the weather, we definitely would...we've got our best people working on it now + hopefully we'll crack the code soon ;) Regardless, when wrinkles in the itinerary come up, we do our best to go with the flow, offer you all the options, and keep you in the loop as soon as we can! Please travel with us again soon + let's get this hot air balloon checked off the list!
DB
dena B.
Heartfelt thanks for your exceptional customer service!
I just wanted to take a moment to extend my deepest gratitude, straight from a mother’s heart. I recently learned about your company when my son and daughter-in-law decided to take a leap of faith and plan their long-delayed honeymoon. Their destination was Asheville, North Carolina, but unfortunately, their trip coincided with the recent hurricane that ravaged the area.
During their stay, they spent three days at the hotel without running water, electricity, or food, although the hotel lobby food provided was a great help. On the third day, the hotel had to evacuate due to unsanitary conditions, leaving them in a challenging situation. They spent the first night sleeping in a parking lot, and the next night at a gas pump, hoping for fuel, only to discover in the morning that the gas had been contaminated by water. After sitting in a long line at another station, they were finally able to get gas and make it home over the course of two days.
Despite this difficult experience, my son shared that your company went above and beyond by reimbursing them 100% and even providing a generous $1,000 credit towards another vacation. I cannot express how much this meant to them, and to me as well. Your remarkable customer service during such a distressing time has not only gained their loyalty but also mine and several members of our family. We all look forward to booking future trips with your company.
Thank you once again for your kindness, generosity, and for truly taking care of your customers even in the face of a natural disaster.
Reply from Pack Up + GoOct 2, 2024
Thank you so much for sharing your wonderful words with us. We are glad to have provided any comfort + ease to what was obviously a very stressful + scary situation! We're looking forward to planning more trips for you + your family in the future.
HO
Holly
San Francisco Surprise!
Having a surprise is the way to go!! It was so much fun traveling with friends with Pack Up and Go. Our tours were hit or miss but we had a great time anyway. The dinner reservations were always yummy. And there was enough down time in the schedule for exploration. We would definitely do it again, but we would need to be more specific in our likes and dislikes. If you are debating, just do it. It is worth it.
Reply from Pack Up + GoSep 30, 2024
We're so glad you had a fun + memorable trip with your friends! While we aim to hit the mark with all our recommendations, we’re happy to hear the overall experience was a win. We can’t wait to plan your next adventure ✈️
JU
Julie
Such a fun and unique way to experience a new adventure!
Such an awesome experience! If you love mystery and you love travel then this is perfect for you!! This company literally does everything for you and all that you have to do is show up and have a great time! Once I booked with them until approximately five weeks later when it was time to leave I had so much fun thinking about all of the possibilities of where I could be going! I even made it into a game with my friends and family! On the day of departure when I opened my envelope to see where I was going I couldn’t believe all of the things that they had planned for me and reservations that were set. Aside from that they gave me a huge list of recommendations and suggestions for my free time. They also state in their info that someone is always on call in case there is a problem with anything. What a nice touch! I had a wonderful time on my trip and I am very thankful for such a uniquely fun and adventurous surprise trip!! I would definitely do this again and highly recommend to all. Enjoy!!
Reply from Pack Up + GoSep 28, 2024
Oh my goodness! It's so lovely to hear you had a great time on your trip to Atlanta and that you loved every minute from start to finish! There's truly nothing more exciting than a day of departure envelope reveal! We couldn't be happier you enjoyed the experience, it sounds like our trip planners really knocked it out of the park with this one. So our next question is....where to next? :)
JE
Jen
Girl’s 50th birthday weekend
We loved everything about our Savannah weekend! Pack up and go selected a great town to celebrate my friends’ birthdays. They picked unique tours for us we would have not found on our own, and we absolutely loved the packet highlighting all the things to see.
Reply from Pack Up + GoSep 27, 2024
We're SO glad to hear you loved your birthday celebration!! Thank you for trusting us to plan your girls getaway, and we hope to plan another trip for you in the future!