PawradeReviews of pawrade.com

As soon as I visited Pawrade and I found my fur baby listed, I knew she was the one. She was born on the same day as the fur baby we had just lost to cancer. That was my sign. From that moment on Pawrade walked us through the process of acquiring our Arwern (now Willow). They contacted Express Puppy and they were wonderfu as well with communication. They kept us informed of any of the slightest changes to schedules. I can't thank all involved enough. Thank you to all of you for the great experience. If I had to do it again, I would in a heartbeat.

My experience with Pawrade has been very positive. The staff was very helpful and respectful all the way from beginning to the delivery of my new best friend. Also, I found the payment method easy to follow and complete. All the computerized documents were very user friendly. It took just a little over a week to complete the sale and receive the sweet little puppy delivered right to my door. Thank you all at Pawrade! Ann B

Mostly the honesty & continued reaching out to us with important information regarding your company & the breeder. I will highly recommend your company & use your business in the future. Thank you Melody & Dave Holloway

Using Pawrade was an excellent decision for our puppy purchase. My only constructive feedback would be, when using ground transportation, we were told our puppy would arrive Wednesday evening between 1 AM & 6 AM. Confused with that answer, I clarified she would actually arrive in the early morning hours of Thursday between 1 AM and 6 AM. Other than that minor hiccup, It was a great experience. The folks at Pawrade were responsive and helpful every step of the way. We have a beautiful, confident, happy, healthy Frenchy keeping us on our toes! Its evident the breeder takes her program very seriously. Our pups health records were impeccable from day one and she was well socialized. 💗 I can honestly say we would use Pawrade again and again.

This was our first experience buying a pet and we were very worried about the process and the complication that there might have been along the way. Instead, we had a great and flawless experience with Pawrade. The team was super responsive and provided regular and timely updates. I had several questions while waiting for our puppy, and I always got answers in matters of few hours. The puppy was delivered on the expected date and the whole process was absolutely smooth. Kudos to the Pawrade team for the amazing job and professionality!

Pawrade did as they promised. The provided me with a handsome lil Shihtzu. When they delivered him, he was very relaxed and not stressed. He is very sweet and so cute. He is a healthy lil pup. The customer service was good too.

We were connected with our puppy after looking at several puppies on the Pawrade website. Once we decided on our top 3 puppies, we were disappointed that our top choice had become unavailable. We continued down our list and did get our puppy. He was located within driving distance so we drove to pick him up. The breeder was kind enough to meet us part of the way and we received the puppy. Pawrade made the process very easy. It’s important to follow their guidelines and have the puppy evaluated by a veterinarian with 72 hrs of receipt so that all health guarantees will be honored. Aside from that, our new puppy is absolutely perfect!!! I’m so happy we chose to use Pawrade to add this little guy to our family.

Response to Pawrade’s Response I want to clarify several statements in Pawrade’s response because they do not accurately reflect what happened. Pawrade states that I “did receive all the relevant documentation at the time of delivery.” That is not my experience. I was not provided the complete veterinary certificate at delivery. I had to ask the breeder for it, and the document I initially received was not the complete form. I then requested it from Pawrade multiple times before finally receiving what appeared to be the full, uncropped version. Pawrade also states that I questioned the documents despite them being verified as accurate. My questions were not without reason. I independently contacted the original veterinary clinic in Ohio, as Pawrade instructed me to do. I was informed that the vaccines were administered by the breeder, not that veterinary clinic. I was also informed that the breeder performed the microchip. This is exactly why I was trying to verify the records rather than simply accepting information I was given. There are still documentation gaps. I have no documentation identifying who docked my puppy’s tail, and I have no documentation showing that his dewclaws were removed. His front dewclaws are visibly present. Pawrade now says this must be confirmed by my veterinarian, and I am doing exactly that at my upcoming appointment. The listing specifically stated “Dewclaws Removed.” Therefore, this is not simply a matter of me questioning something without evidence. The advertised service and the physical condition of my puppy do not currently match, and I am obtaining veterinary documentation so it can be formally addressed. Regarding the tax, I never claimed Pawrade controls the state’s tax rate. My concern was the transparency and itemization of the additional charge during the purchase. Saying that Stripe automatically calculates the tax does not address that concern. Finally, Pawrade states that they delivered a “completely happy and healthy pup.” I agree that our puppy is happy, healthy, and very loved. He has never been the problem. My review concerns the purchasing process, documentation, representations made in the listing, and the amount of communication and follow-up required to get answers. I am not claiming that Pawrade intentionally provided false documents, nor am I accusing anyone of altering anything. I am stating what I personally experienced: I had to repeatedly request documentation, independently verify information with the veterinarians, and I still have unresolved documentation discrepancies. I will continue following Pawrade’s requested process and will update my review once my veterinarian has documented the dewclaws and the remaining issues have been addressed.