Ann H.
From start to finish
From start to finish, had a great experience. Pawrade answered all questions, even silly ones. Transporters Todd and Michael were great with answering, texting, providing ETA and sending pictures via text!! Thank you!

Excellent
Based on 7,080 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At Pawrade.com, we believe finding your puppy should be one of life’s happiest experiences. We are here to provide families with a safe and reliable place to discover the perfect companion, ensuring every step is filled with confidence and excitement.Each puppy featured on Pawrade comes from breeders who are committed to raising dogs with love and care. We take time to ensure every puppy has the healthy foundation and nurturing start they need before joining their forever home. From playful small breeds to affectionate family dogs, Pawrade is a trusted source where families can explore a wide variety of puppies and learn about each one’s unique personality.Our dedicated Puppy Concierge team is with you throughout the journey, answering questions, helping with travel arrangements, and providing peace of mind through our health guarantee. From the first search to the moment your puppy arrives in your arms, we want the process to feel personal, simple, and joyful.Welcoming a puppy is the beginning of a lifelong bond filled with laughter, loyalty, and love. At Pawrade, we are honored to help families open their hearts and homes to a new best friend.
Pawrade (pawrade.com) has 7,080 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
7,080 approved reviews, newest moderated first
Ann H.
From start to finish, had a great experience. Pawrade answered all questions, even silly ones. Transporters Todd and Michael were great with answering, texting, providing ETA and sending pictures via text!! Thank you!
MIKE AND TINA S.
That is your opinion. I contact you again this past week and was assured a return call to discuss BEFORE I put in a review and told them that is all I would need and if no call, I would be putting in a poor review…. I will send trustpilot a copy of the call logged on my phone. Update: Still have not had a personal phone call from this company. And yes Devlyn sent me $300 as he felt terrible about this situation, not Pawrade. The fact remains that We were told that the breeder was removed and that is it a requirement of the breeder to get a medical clearance BEFORE the day of pick up. Again,per your own staff, this doesn’t happen because of your so called requirements. I will not change my review, only caution someone in advance to do you homework and make sure you have the information that you are told you will get BEFORE getting your puppy…… I am writing this after an experience I had with several of your team members. I felt better after all the issues were handled initially until I decided to try your company again and was utterly taken back. I had been working with Devlyn to get a puppy in Missouri. Puppy id#F4E918. As well as, Sandra and Lisa the travel liaison. I had a zoom meeting with Sandra and the breeder to ask questions on 10/04/2021. All questions were answered and we all agreed, with Devlyn and Lisa as well, that pick up would be 10/07/2021. I would have to drive over 8 hours, So I left at 0400 that morning. At that point, I still did not have the information needed for the breeder. I made several phone calls to obtain the information that should have been provided to me by this point. As well as important information needed about the puppy to prepare and have things ready. When I was about 20 minutes out, I received a call from Lisa stating I could not pick up the puppy today. The breeder did not take the puppy to the vet until that morning and she had coccidia and the vet would not sign off. After a comedy of errors, including an inappropriate text from Devlyn, I was told by Sandra that the breeder was fired and they would not use her again because of her actions. I was told I could wait 2-4 weeks so the breeder could get her treated ,then pick her up. Well, she was just shy of 10 weeks old and already 17 lbs. that is not what I was looking for. My money was returned. After getting beyond this very upsetting situation, I decided to try to look for another this past week on your site. Much to my dismay, Hazel was back on your website. I feel like I was lied to and feel like there was a bait and switch. I emailed and called management to discuss and no one has got back to me. I would definitely not recommend this company.
Reply from PawradeOct 26, 2021
Mike & Tina, we are sorry we could not provide a positive experience for you. After reviewing your transaction, Hazel's breeder had a scheduling conflict and had to move the vet appointment to the morning of pickup. When the puppy did not receive clearance to travel this caused a major problem for you as you traveled 8 hours and could not pick up the puppy. This was an honest mistake by the breeder as they did not want to push back your travel plans. We have reiterated that moving forward we cannot allow this to happen again. Your breeder was not removed from our program over this issue, that is why you were able to locate Hazel again on our website. We felt so bad over the situation you were not only provided a full refund but given $300 in compensation for your travel expenses. We tried to make things right and sorry to see you still left a 1-star review. Best of luck in your puppy search moving forward. **Update - no one has asking you to edit or remove your review. It's incorrect to state no one has reached out to you, Sandra spoke with Tina on the 7th to apologize and additionally Devlyn was in touch as he sent you $300 AFTER the fact. As we stated before, we apologize you received a less than stellar experience. Best of luck finding your new puppy.
Jeanette
Excellent from start to the delivery!!!! If I ever get more puppies I know where to go!! Will recommend to anyone!!!!!
Kimberly Durnan D.
I had a great experience with Pawrade. Everyone was accessible to answer questions and my puppy arrived healthy and happy.
Fernanda
Pawrade is awesome! They were very helpful, super friendly and always answered my questions quickly and with a great attitude! Thank you Pawrade! We are extremely happy with our new puppy!
Lori W.
I would use pawrade again if I was to get another puppy everyone was very helpful every step of the process my puppy was delivered to me in great shape even though it was a long flight she was taken care of every step of the way
Tamara D.
Pawrade has been wonderful to work with on our journey to get Zoey, our goldendoodle! She is absolutely the most adorable dog! You have been a pleasure to work with and a very reputable company!
Dalisha A.
Pawrade is awesome, they response quickly and they provide so much information. Also they keep you up to date every step of the way! :)