Heidi H.
Worst experience ever
Worst experience ever. Store was closed when I got there. So my esthetician and I were standing outside waiting. Dude to open it was late. With zero sense of urgency. Didn’t apologize. All after texting and calling me no less than 8 times to be sure I arrived 15 minutes early. My esthetician T was great. Although her first time at this shop so she had to learn where everything was well into my apt time. The dude “Joseph” I think, was rude and discourteous and because I didn’t want anything more than my booked facial while he tries to upsale me, told me my hour session “was over” (in 30 mins) and said to get dressed and be done. Because, and I quote, “you’re not in the right frame of mind for this”. Yep. You’re right. Because of you. Still got charged for full session. And the only sense of urgency he ever showed was when I went to give the gal a cash tip. He jumped up and said I couldn’t give her my phone number. Dude! Was giving her cash so she actually got the tip. Also asked if I wanted to pay cash or card. I said cash so he didn’t have my CC, then he says he doesn’t have change because “most people” pay with a CC. Customer service or appreciation was not in his repertoire. I work in a service industry so I do know what it’s supposed to look like. I feel bad for T as she had a couple more appointments for the day. Won’t go back and will also notify their head office.