PERGOLUX USAReviews of pergoluxshop.com

I Had a serious issue with the attempted delivery of my Pergolux until Avit Vazquez got involved. I worked with many different people with the shipping company and Pergolux customer service department to no Avail. But In one day she got it all straightened out and my delivery is back on tract. The first time I spoke to her I knew I was talking to someone who would work it out and she did. Thank you Avit

The whole experience was great, received boxes that was properly packed and delivered. Easy to follow instructions, thru pdf's and videos. High quality product , has immensely improved my decks look and works perfectly.

I purchased the 13x16 white pergola from Pergolux, and I couldn’t be happier with the experience. The installation was straightforward — it took two afternoons with two people, and the instruction videos were spot-on. We had no issues or complications along the way. The quality of the pergola is outstanding — sturdy, elegant, and beautifully designed. The integrated LED lighting adds a high-end touch that really elevates the space. Customer service was excellent as well. The salesperson answered all my questions, even called back to follow up, and I never felt any pressure to buy. Overall, a fantastic product and experience — highly recommended!

Lets start off with I was never informed the pergolas were not in stock before purchase. Though it did state shipping time of about 15 days only. After constant emails to them the told me they would be shipped to me sometime in mid December, a solid 4 months after purchase. I do no appreciate being deceived about the delivery time, and I really don't like the lack communication so far. How can I give them anything more than 1 star??

Pergolux looks amazing and is a high quality product. We have new construction with zero shade this solved the issue. Wish I'd purchased another screen. It was challenging to put together a 10'x10' with two adults. Definitely recommend.

We purchased my Pergolux Sundream S2 this year and it has performed perfectly. It keeps our patio at least 10 degrees cooler during hot weather. We enjoy our Pergola especially at night with our friends on the patio for a BBQ. It is nice to open the louvers and look at the sky while eating. Sometimes it is cool and we turn the heater on and it is just enough to take the chill off and let us enjoy conversation. I can recommend purchasing from Pergolux because their staff is really helpful and nice to chat with. I have had a few issues with my programming the remote and found out it is the operator not the product !! We purchased a screen for it and plan to purchase another one for the adjacent side after the winter. We recommend Pergolux to anyone looking to upgrade their yard !!

I have told everyone that if you need a pergola, pergolux is the only company to go with. They have been so helpful from the first minute I contacted them regarding some questions. All the way through getting the pergola and getting it set up. Even my contractor had some questions and they were able to walk him through everything and send him information and diagrams to satisfy the city inspector while adding it to our house. Even though it was a freestanding because we needed two poles on each end and then put in a beefed up header to add it to our house. You were absolutely helpful in every single thing that we needed. It turned out absolutely beautiful and I can't wait to enjoy it for many years to come. Pergolux is definitely the company to go with. I did my research for 2 years before choosing your company and I am so absolutely glad that I did and found your company. My contractor said that he has never seen a pergola that is so sturdy and so well built. And the screens are absolutely heavy duty and beautiful. I will tell everyone about your company and I already have.

The delivery was great the delivery crew was respectful and helped put it all in our garage until our new deck was done. Once the deck was done that crew put up our Pergolux for us. We have now attached a tv to it so we can enjoy evening movies and now football with all our neighbors. Go LIONS! All of the neighbors go by on their boats and stop in to sit on our deck and enjoy the Pergolux… now in cooler temps they walk over to watch a game with the heater on. BEST INVESTMENT EVER! Thank you