Excellent
Based on 57,206 reviews
Petflow4.5Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on Folks Told, with an average rating of 4.5 out of 5.
57,206 approved reviews, newest moderated first
Joyce R.
Easy ordering fast delivery
Reply from PetflowMar 18, 2026
Thank you for the love! We work hard to make ordering as simple and quick as possible, so it's really great to hear that's been your experience with Petflow. We appreciate you! 🐾
Nancy R.
But I had to get help sometimes. I have trouble with your website and I've been having worse trouble lately and the last two times I actually had to get help but the help was wonderful
Reply from PetflowMar 18, 2026
Thank you so much for your patience and for sharing this with us! We're sorry to hear you've been running into trouble on our website lately, and we completely understand how frustrating that can be. We're so glad our team was able to step in and help when you needed it. Your feedback means a lot and we'll make sure it's heard. We're always here for you!
Christina
Easy, efficient, and quick! The entire ordering system and delivery was user friendly and FAST. Additionally, I made a mistake during my first time ordering and customer support (apologies I forgot their name!) was understanding and very helpful. They were able to sort me out to allow me to place a new order. Thank you!
Reply from PetflowMar 18, 2026
Thank you so much for this wonderful review! We're really glad the ordering process felt smooth and easy from the start. And don't worry about forgetting their name, our customer support team will love hearing this regardless! Knowing they were able to turn a little hiccup into a great experience is exactly what they're here for. We appreciate you so much and can't wait to serve you again! 🐾
Starr M.
Easy to order and arrived quickly
Reply from PetflowMar 18, 2026
Thank you for the kind words! Easy ordering and quick delivery is the Petflow promise, and we're so happy to hear it's been a smooth experience for you. We appreciate your support!
Debora L.
The customer service representatives I chatted with online were very friendly and helpful. I gave 4 stars instead of 5 because it seemed that the processing of my prescription pet food order and the shipping of the order were slower than other companies I have ordered prescription pet food from online.
Reply from PetflowMar 2, 2026
Thank you for the thoughtful review. We are glad to hear our chat team was friendly and helpful. We also appreciate your feedback regarding processing and shipping for prescription orders. These orders can sometimes take additional time due to verification requirements, but we understand the importance of timely delivery and are always working to improve. Thank you for sharing your experience and for choosing Petflow.
ES
Best price with fast shipping
Reply from PetflowMar 2, 2026
Thanks so much for the 5 stars! We’re happy to hear you found great pricing and fast shipping. We really appreciate you choosing Petflow.
Thomas M.
Great experiences all the way around every time!
Reply from PetflowMar 2, 2026
Thank you for your kind words! We’re so glad to hear you’ve had consistently great experiences with us. We truly appreciate your continued support.
Nichole B.
I’ve been a loyal PetFlow customer for several years and originally chose them for their autoship discounts. Even after the discounts were removed, I continued ordering out of convenience and consistency. Unfortunately, my most recent experience changed that. PetFlow entered my shipping information incorrectly, labeling my residential address as a business. As a result, FedEx could not deliver the package. I then had to spend my own time calling FedEx to correct an error that was not mine. What was most disappointing was the customer service response. Instead of taking accountability for the mistake, I was told that “we recommend ordering sooner.” I was on autoship. The issue was not timing — it was an incorrect shipping label created by PetFlow. Mistakes happen. What matters is how a company handles them. A simple acknowledgment and assurance that it wouldn’t happen again would have gone a long way. Because of the lack of accountability, I’ve decided to move my business elsewhere. When pricing is comparable across suppliers, customer service makes the difference.
Reply from PetflowMar 2, 2026
Thank you for sharing this feedback, and for being a loyal customer over the years. We’re truly sorry for the frustration this experience caused. We want to clarify that we do not have the ability to label an address as a business or residential location. According to the carrier’s tracking, the delay was due to a “location security restriction,” which is a determination made by FedEx at the time of delivery. The package was reattempted and delivered the following day. We’ve also reached out to FedEx to request additional context so we can better understand what occurred. That said, we understand your concern around accountability and communication. Regardless of the cause, this is not the experience we want any customer to have, and we’re sorry that our response did not meet your expectations. We appreciate you taking the time to share your perspective.
