PetflowReviews of petflow.com

Pet Stores
3747 Hecktown Rd, Easton, Pennsylvania

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4.5

Excellent

Based on 57,206 reviews

Petflow4.5

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Honesty, pricing, process and quality scores appear once 5 customers have rated them.

About Petflow

Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.

Petflow (petflow.com) has 57,206 customer reviews on Folks Told, with an average rating of 4.5 out of 5.

Also known as: petflow.com
Website: petflow.com
Category: Pet Stores
Location: Easton, Pennsylvania
Listed on Folks Told: 2026

Petflow reviews

57,206 approved reviews, newest moderated first

Jenk
Feb 14, 2026
I love the convenience of Petflow.
I love the convenience of Petflow.
Reply from PetflowMar 2, 2026
Thank you for the 5 stars. We are so glad Petflow makes things easier for you, and we truly appreciate your support.
LING-YU K.
Feb 13, 2026
Friendly customer service
Friendly customer service! Always willing to help with prompt reply
Reply from PetflowMar 2, 2026
Thank you so much for the kind words. We are happy to hear our team was helpful and responsive, and we appreciate you taking the time to share this.
Katherine
Feb 13, 2026
Reliable
Reliable. Good treat options.
Reply from PetflowMar 2, 2026
Thanks for sharing your experience. We are happy to hear you have found us reliable and that our treat options worked well for you.
Joseph H.
Feb 12, 2026
It's been a half a month and no product
It's been a half a month and no product
Reply from PetflowMar 2, 2026
Thank you for bringing this to our attention. We are sorry for the frustration this caused. After reviewing the order, it was canceled due to an item being out of stock. We understand how disappointing it is to wait without clear updates, and we apologize that our cancellation messaging did not make this clear at the time. We are actively working to improve how we communicate order cancellations so situations like this are easier to understand moving forward. This is not the experience we want for our customers, and we appreciate you taking the time to share your feedback.
ANTHONY H.
Feb 12, 2026
Pet Flow is one of the few places that carries my brand
Pet Flow is one of the few places to carry Fromm which is the only brand I feed my sheltie Frankie. The auto shop is very convenient so I never run out and the price is unbeatable!
Reply from PetflowMar 2, 2026
Thank you for the great review. We are so glad we can carry Fromm for Frankie and help make autoship easy so you never run out. We truly appreciate your support.
Dianne M.
Feb 11, 2026
My girl loves this food
My girl loves this food & has eaten it for years. It was delivered on time, despite our heavy snow. I met the delivery guy @ the doorway & hollered to him to slide the box down the sidewalk because it was too deep for him to bring it to me. He did & all was well.
Reply from PetflowMar 2, 2026
Thank you for sharing this. We love hearing that your girl has enjoyed this food for so long, and we are glad delivery arrived safely even with the snow. We appreciate you taking the time to leave such a thoughtful review.
KATHLEEN B.
Feb 11, 2026
Helpful data via email
Helpful data via email, however I ( it’s an age thing, I’m 75) prefer to talk to a live person. Why did you change? I do love the convenience of delivery and Fromm dog food
Reply from PetflowMar 2, 2026
Thank you for the kind review and for sharing your feedback. We understand the preference to speak with a live person, and while we no longer offer phone support, our team is always available via chat, text, and email to help as quickly as possible. We are glad you continue to enjoy the convenience of delivery and Fromm dog food, and we truly appreciate your support.
Sherry H.
Feb 10, 2026
Great Service.Product is great quality…
Great Service.Product is great quality and received order in a timely manner. Thank you
Reply from PetflowMar 2, 2026
Thank you for the 5 stars. We are happy to hear you were pleased with the product quality and timely delivery, and we appreciate you taking the time to share your experience.

PetflowReviews of petflow.com

Rating breakdown

What customers rate

About Petflow

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PetflowReviews of petflow.com

Rating breakdown

What customers rate

Petflow reviews

I love the convenience of Petflow.

Friendly customer service

Reliable

It's been a half a month and no product

Pet Flow is one of the few places that carries my brand

My girl loves this food

Helpful data via email

Great Service.Product is great quality…

About Petflow

More in Pet Stores, Pennsylvania

NaturalPetWarehouse.com

Keystone Puppies

Cuboid Aquatics

KV Supply

Petflow reviews

I love the convenience of Petflow.

Friendly customer service

Reliable

It's been a half a month and no product

Pet Flow is one of the few places that carries my brand

My girl loves this food

Helpful data via email

Great Service.Product is great quality…