Pipe Works Services, Inc.Reviews of pipeworksservices.com

I had gas piping installed and a pressure test gauge installed on Saturday. Unfortunately, the pressure isn't holding. Notified Pipe Works on Tuesday prior to the inspection. Pipe Works said they'll be back on Thursday.

They identified my air leak problems and fixed them. I can tell the difference and the house is warmer.

Extremely pleased with their service, pricing and overall professionalism. Would quickly recommend to anyone. Christopher was on time, pleasant, took the time to clearly explain the work and did a great job.

Got an estimate for installing a gas line to my fireplace. The technician arrived on time and texted when he was on his way. The estimate seems high so I am checking with another plumber first.

The reason why I first reached out to PipeWorks was because the 50 gallon water heater wasn't nearly enough for our family of 5. We were constantly getting freezing cold water when bathing our daughters, and having them shower at the same time was impossible. Their team came and gave us a proposal to replace it with an electric water heater, which was the solution we had considered as well. We were very clear with the requirements: we wanted to be able to have at least 3 shower heads running at once and possible an appliance (dishwasher or washing machine). They suggested the model they thought was best for us, promising it would support 4 shower heads running simultaneously. That has yet to happen. We can't bathe/ shower our daughters at the same time because the water turns freezing cold a few minutes into it. And we can't even take a full bath, if I try to fill up the tub, the water will turn cold after a few minutes of hot water running. Since we spent the summer in Spain, and life had been extremely busy, I hadn't had the chance to reach out to them. I did so this month, whether the unit they installed may be defective. They sent a technician and after running our water for almost an hour, he concluded that the water heater cannot support 2 showers running simultaneously at the temperature they had set up 115, so he lowered it. He said that way, I could definitely use 2 shower heads at once. THAT'S NOT WHAT WE WERE LOOKING FOR WHEN WE HIRED THEM, AND ITS DEINITELY NOT A SOLUTION FOR US. The technician said he'll let his supervisor know about our situation and discontent and I haven't heard back from anyone since. You'd think you would hear back from a company that you paid $7,000 to. Today I tried taking a bath myself and less than 10 minutes into it, the water coming out was freezing again! It was just one bath being used, and still the water heater couldn't keep up. This is definitely NOT normal. If we were ok with this, we would've never change the tank! Why would we? We are running into the same problems we had. We feel scammed into buying a very expensive equipment, that doesn't do what we were promised it would; and now, the company doesn't care about our satisfaction.

I am very pleased with Pipe Works and have been doing business with them for many years. They have put in furnaces and air conditioning systems in both floors of our house as well as a hot water heater. It is always a job well done. Their technicians and office staff are very competent and friendly.

we had a great experience with Pipe Works and would highly recommend them. Mario did an excellent job.

All around, Matt was probably the best installation/repair technician who has ever worked at our home in 36+ years. Period! He was expert in his work, very personable and well mannered and did an exceptionally clean job. Super helpful and mindful of our dilemma, no heat from the furnace in early winter, Matt went out of his way to get the replacement part and get things working again ASAP. Also, he was several hours earlier to our home than the office estimated!! There's a First. I will be requesting Matt for any future heating/air conditioning problems. He is a rare gem. You really need to hold on to this special guy.