PooLinReviews of poolinstore.com

Customer service has been wonderful. They respond very quickly and have helped me through the couple issues I’ve had.

The shipping arrived quickly, easy to install, software system is easy to understand, fast customer support. Kevin and Amy have been my advisors and always answer, they support me with videos and online help. I am very happy with the embroidery machine

The company is very cooperative and if you have problems the support follows you to solve the problem they are wonderful and working on the machine is very easy and wonderful I am excited to get new designs with the Pauline machine thank you

Kai, Thank you so much for you help to fix my EOCO6 embroidery machine. I really appreciated your patience and knowledge. Thanks to you, it’s up & running again. Thanks again, C. McKenna

I’m brand new to embroidery and based on my research, I decided to purchase a Poolin EOC05-RE. The machine is very user friendly and easy to use. It’s packed with features and there’s not a machine on the market that compares. Based on the spectrum of Poolin embroidery machines, there’s on one embroidery machine that is less expensive. In my effort to learn this craft, I registered on the official Poolin Facebook group. What happened next away and shows their commitment to their customers… ALL of their customers. It’s the first time I was contacted by a manufacturer to find out how I’m making out with my new machine. They messaged me directly and the group included company engineers. Poolin has a customer for life.

I upgraded my machine to the Poolin EOm 15 needle machine and am incredibly happy. The machine was at my house in a week, secured and in perfect condition. But what’s even better is the service team that responds in usually less than 5 minutes and always walks me through the issues I am having! Beyond happy with my purchase.

I am a beginner embroidery and really don’t have a clue what I’m doing, but after I did my research. Decided to choose the poolin machine. Today was the first day I tried to tackle a project and fell into a lot of issues, but the customer service with this machine is amazing. They immediately contacted me back and walked me through all the different steps to get me up and running like a professional A++: Kai is amazing and I would totally recommend this company and this machine to anyone.

The EOX runs like a beast. Puts out some of the best quality of embroidery i’ve seen. Love mine and can’t wait to add more in the future. Customer service is great as well. They are so kind and helpful.