Excellent
Based on 384 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
PowerBlock, Inc. was founded in 1991 by specialty fitness equipment designers who became friends while designing equipment for several companies including Parabody and Cybex. While searching for specific needs in the fitness industry, they were drawn to the large amounts of dumbbells they would encounter in the specialty fitness stores they visited. There had to be a better way of providing fitness enthusiasts with the performance advantage of hand weights without the space and restrictions of old fashioned racks and dumbbells. It was here the idea for PowerBlock was born. After two years of extensive testing, PowerBlock began sales of the newly coined "selectorized dumbbell". Since then, PowerBlock has continued to be the leader in the fitness industry as we constantly strive to out do ourselves in the pursuit of excellence.
PowerBlock (powerblock.com) has 384 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
Showing 10 reviews with 1 star · Clear filters
Emily
Powerblock will not be receiving anymore of my money. While the product is fine, the way they do business is sketchy. They have a couple of their products on Amazon, but none of the versions on amazon are actually sold on their site. Which this fact is not outright specified. So when I purchased what I thought were the right extensions on their site, I am now left with not a full refund due to a 20% restocking fee.
Elly
No customer service
mark
This company is terrible. My order came in damaged beyond use. Most of the plates are bent out of proportion. I have emailed them 7 times and did not get 1 response. If you order these dumbells and they come in damages, sorry you will not be getting help. $700 down the drain
Eric
I had previous Powerblocks with no issues but the newer ones are not made as good and the customer service is non existent. The rubber handles on my dumbbells got worn so quickly and completely lost their grip making it tough to use. The stickers are also all falling off. These are fairly new dumbbells. I contacted Powerblock multiple times with no response . The funny thing is I contacted them to see about ordering a new set of handles and they responded that day. This is a company going downhill fast. Their "warranty" seems reassuring but it's only as good as the company that honors them. I previously recommended Powerblocks to everyone, but can't do so anymore. Bad company.
scott S.
No answer phone.. still hiding behind virus “shelter in place” is what recording says. So .. email , and email and email .. no response ! Wonder if lawsuit went against them and going under !?!?
xxavo _.
My college has recently implemented these for team lifting and they are very awkward and hard to deal with, while they do save space they make lifts which were once easy more difficult because of the strange block shape. Furthermore, the options for weight selections are very strange starting at 12.5 and adding weight on from there meaning we are left with options such as 67.5 and that makes selecting weight very difficult.
paul
Worst experience ever. I bought the power block sport 90lbs. On the website the color is dark grey border line black when I received them they looked light grey FALSE ADVERTISING then when I called to complain they said I can return them but I have to pay shipping fees??? It's illegal to false advertise but they didn't care one bit. I neeeever waist my time on writing a comment but I don't want someone else to get ripped off
Not I.
I ordered 2 Kettle handles on 12-31-2016. I received only one and repeated calls to the customer service line have gone nowhere...literally no call back....nothing! I would like my second handle ASAP! Not a very customer.
Reply from PowerBlockApr 20, 2017
We sincerely apologize that you have not received your product and thank you bringing this to our attention. We have notified our customer service team to get this taken care of. According to your tracking information your second Kettle Block Handle should be arriving 4/21/17 by the end of the day. Once again we apologize for the inconvenience.
