Great
Based on 7,460 reviews
PuppySpot4.3Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At PuppySpot, we help loving families find their perfect puppy by connecting them directly with the nation’s most responsible, vetted breeders. As the leading puppy placement service in America, we combine expertise, care, and transparency to make the experience seamless and humane from start to finish. Our team of caring experts works closely with certified breeders to ensure every puppy is healthy, well-socialized, and ready to bring joy to their new home. Because we believe everyone deserves the unconditional love of the perfect puppy.
PuppySpot (puppyspot.com) has 7,460 customer reviews on Folks Told, with an average rating of 4.3 out of 5.
7,460 approved reviews, newest moderated first
Michelle G.
Very nice and professional costumer service.
Reply from PuppySpotSep 25, 2024
We appreciate your kind words and are glad to hear you had a positive experience with our customer service team. We strive to provide excellent service to all our customers and are happy to know we met your expectations.
Jodie E.
I am very disappointed… my puppy arrived scratching both ears terrible to the pint of whimpering. Shaking her head frequently. She smelled of urine and fur matted and in need of a bath. She is also underweight at only 6#. I didn’t receive any detailed instructions from breeder as I was told I would get. Assuming the small ziplock bag of food is Purina proplan as a folder w her vaccinations said Purina proplan on it I have emailed breeder about her ears and haven’t gotten a response yet. I received my puppy late Friday and since I can’t get an appointment w the vet. I have to take her to urgent care which is the last thing I want to do w a puppy not fully vaccinated
Reply from PuppySpotSep 25, 2024
We understand your disappointment and frustration. It sounds like you've had a challenging experience with your new puppy's arrival. We appreciate you bringing these concerns to our attention and a representitive will be reaching out to you soon to assist you.
Shelley E.
They kept us informed all the way. You could just tell he was will taken care of. Bonus, we got him an hour sooner than expected.
Reply from PuppySpotSep 25, 2024
We are so happy to hear that you had a positive experience. We appreciate your kind words about our team's communication and care.
Ed S.
Would like Puppy Spot to CALL me. Ed Seruga......951-743-5687 !! Pertaining to picking up Meka. Thank you. 9/21/24
Reply from PuppySpotSep 25, 2024
We understand your frustration. We are working to improve our communication channels. We appreciate your patience as we work to address this.
STEVEN B.
Chuck and Skylar made it very to get out new puppy. Puppy spot was really helpful through the entire process
Reply from PuppySpotSep 25, 2024
We're so glad to hear that you had a positive experience with Chuck and Skylar! It's wonderful to know that they made the process of getting your new puppy so smooth. We appreciate you taking the time to share your feedback.
Carol H.
Nathan B. and Gary were my puppy’s drivers. They communicated with us well which was essential because we had to travel 150 miles to meet them in Miami. They were friendly and the puppy was in wonderful condition. Make sure that Premier Pet Transport gets credit for this review. Carol and Tom
Reply from PuppySpotSep 25, 2024
Thank you for your kind words and for taking the time to share your experience. We are thrilled to hear that you had a positive experience with our service. We strive to provide our customers with the best possible care and attention, and we are delighted to know that Nathan and Gary exceeded your expectations. We appreciate your feedback and will ensure that they receive recognition for their excellent work.
Audra O.
I had an amazing experience with puppy spot from the very first interaction on the phone with Gina. She eased my fears after a previous bad experience I had with a puppy scam that I had on the internet. I couldn’t be happier with our new puppy. The follow up with the care team was awesome also. They kept me informed every step of the way. I will recommend them to everyone.
Reply from PuppySpotSep 25, 2024
We are so happy to hear about your positive experience with our team. We strive to provide our customers with the best possible experience and it is rewarding to hear that we were able to ease your concerns and help you find your new puppy. We are grateful for your kind words and appreciate you recommending us to others.
Angela
My new puppy has a genetic disease and I am getting very little assistance SO after talking to Lindsey today and she implied i am lying twice. I am done with this company. I will take the financial loss than continue to deal with a company that has no respect for me as a customer or a human being Seriously Heather, i just followed up with the ER and vet and they just received a request for the documents 4 minutes ago. Why are they playing all these games. I am not here for you to make miserable, i understand you are not in or available today. But i would recommend you follow up with me. Lindsay said you didn't want to speak to me, i am not sure how to take this
Reply from PuppySpotSep 25, 2024
We’re sorry to hear about your puppy’s diagnosis and the challenges you’re facing. Your puppy’s health is our top priority, and we want to make sure you receive the support you need. Our Puppy Care Specialist team will be reaching out to you directly so we can assist you further and address this issue as quickly as possible. We're here to help and ensure the best care for your puppy.
