Great
Based on 7,460 reviews
PuppySpot4.3Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At PuppySpot, we help loving families find their perfect puppy by connecting them directly with the nation’s most responsible, vetted breeders. As the leading puppy placement service in America, we combine expertise, care, and transparency to make the experience seamless and humane from start to finish. Our team of caring experts works closely with certified breeders to ensure every puppy is healthy, well-socialized, and ready to bring joy to their new home. Because we believe everyone deserves the unconditional love of the perfect puppy.
PuppySpot (puppyspot.com) has 7,460 customer reviews on Folks Told, with an average rating of 4.3 out of 5.
7,460 approved reviews, newest moderated first
Mary Ann B.
Sales reps were wonderful.
Reply from PuppySpotAug 12, 2024
We're so glad to hear you had a positive experience with our sales representatives. We strive to provide excellent customer service and appreciate your feedback.
Thomas O.
Our puppy arrived with double ear infections, one scarred injury on his rump one injury to his face, suffered from diarrhea with blood in the stool, multiple dewormings and worse yet, malnurishment. Did Puppy Spot care ? Nope. Have spoken to Jenna in CS and she wouldn’t even acknowledge the conversation with an email stating they were looking into it . She refused! We sent the expensive doctor bill as requested by Jenna, no response ! How’s the puppy now ? He’s recovering, how are we ? Some $4k deep and luckily we love dogs. So beware of this puppy mill.
Reply from PuppySpotAug 12, 2024
We understand your frustration and disappointment with the health issues your puppy experienced. We are sorry to hear about the challenges you faced and would like to assist your further. We stand behind our Health Commitment to each puppy. A Puppy Care Specialist will be reaching out to you soon to help.
Shirley C.
I originally liked the experience very much, until they through there premire transport service delivered me the wrong dog. I got a phone call a day and half later from Heather from puppy spot that they they gave me the wrong dog. Bottom line how heartbreaking it was for me to exchange this beautiful puppy who already stole my heart. My Dog Freddy now is the light of my life. This should never have happened ever. I can only imagine how the other puppy parents felt. I was related a small Transfer charge which was in my opinion little compensation for the sadness myself and the other puppy parents went through. I originally thought I was dealing with a very reputable organization. I now have my doubts. Thank you.
Reply from PuppySpotAug 12, 2024
We understand your disappointment and frustration with the mix-up that occurred during the transport of your puppy. We sincerely apologize for the error and the emotional distress it caused you. It is never our intention to cause any heartache for our customers, and we are deeply sorry that this happened. We strive to provide a positive and seamless experience for all our customers, and we are committed to learning from this situation and improving our processes to prevent similar incidents from occurring in the future. We are glad that you have found your forever friend in Freddy, and we wish you both many happy years together.
Trevor B.
I didn't worry about my puppy coming from a puppy mill, or from a hobby breeder. The vetting process for breeders is reassuring. While I will love and care for my puppy regardless of her health, having the Health Guarantee is also comforting. The transportation service they used was an extremely easy process. I worried at first that she might be sedated for the trip, but was quickly reassured by the PuppySpot agent that sedating was a major no. The drivers bringing my puppy looked like they cared about and loved each puppy entrusted to them.
Reply from PuppySpotAug 12, 2024
We are thrilled to hear that you are happy with your new puppy and the experience you had with us. We take pride in our commitment to ethical breeding practices and providing a safe and comfortable transportation experience for our puppies. We are glad that you found our vetting process and health commitment reassuring, and that you were comfortable with the transportation arrangements.
Dawn C.
My corgi is happy, very good tempered dog. I couldn't be happier
Reply from PuppySpotAug 12, 2024
We're so glad to hear that your corgi is happy and well-tempered! It's wonderful to know that you're enjoying your time with your furry friend.
Nelle B.
I was a little skeptical at 1st. However, I'm glad that I bought my dog from PuppySpot. I have the happiest lil Pomsky ever. She is the sweetest lil girl. The delivery was very smooth, shot out to Chuck and Skyler.
Reply from PuppySpotAug 12, 2024
Thank you for your kind words! We're so happy to hear that you're enjoying your new Pomsky. It's wonderful to know that you're happy with the delivery process and that Chuck and Skyler made it a smooth experience. We appreciate your feedback and are always striving to provide the best possible experience for our customers.
Shirley B.
The private van to deliver our puppy, from Missouri to California was wonderful. The drivers, Chuck and Skyler were professional, courteous, friendly and kept us informed by text each step of the way...and they were right on time for delivery! Our puppy arrived happy, healthy and smelled fresh and clean, couldn't be happier. Thank you to PuppySpot for making the decision to drive her to us instead of flying as the Mid-West temps. were so elevated now in August.
Reply from PuppySpotAug 12, 2024
We're so happy to hear that your puppy's journey was a positive one. We appreciate you choosing our service and we're thrilled that your puppy arrived happy, healthy, and well-cared for. We're proud of our drivers and their commitment to providing a safe and comfortable experience for every puppy.
Benton D.
This is the second time we have added a new family member through PuppySpot. The first time our new addition actually got to fly to us and it was an awesome experience. My wife was a little concerned as our latest addition was being delivered by a puppy courier. Quite honestly all of this turned out really well. It was about a 4 hour drive for the meet up with courier but, we were so excited about meeting our new family member that the time just flew by. The courier, Travis was super professional and very pleasant. Brooks, our new cocker was a tail wagging bundle of happiness. Just seeing this let me know that he was taken really good care of during his travels.
Reply from PuppySpotAug 12, 2024
We're so happy to hear you had another wonderful experience adding a new family member through our service! It's heartwarming to know that you were so excited to meet your new puppy, even with the drive. We're thrilled that Travis provided such a positive experience and that Brooks arrived happy and healthy. Thank you for sharing your story and for your kind words about our service.
