Great
Based on 7,460 reviews
PuppySpot4.3Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At PuppySpot, we help loving families find their perfect puppy by connecting them directly with the nation’s most responsible, vetted breeders. As the leading puppy placement service in America, we combine expertise, care, and transparency to make the experience seamless and humane from start to finish. Our team of caring experts works closely with certified breeders to ensure every puppy is healthy, well-socialized, and ready to bring joy to their new home. Because we believe everyone deserves the unconditional love of the perfect puppy.
PuppySpot (puppyspot.com) has 7,460 customer reviews on Folks Told, with an average rating of 4.3 out of 5.
7,460 approved reviews, newest moderated first
Marsha C.
Puppy arrived early. Puppy was clean and well cared for.
Reply from PuppySpotAug 7, 2026
Thank you for your feedback! We're so glad your puppy arrived early, clean, and well cared for. We wish you and your new companion many happy years together!
Robert A.
The procedure was easy and very satisfactory. Delivery was well done and the driver was well informed about his duties. The puppy's name was Fable, but we changed it to Giada (Italian for Jade). She arrived healthy, happy, and playful. My only disappointment was trying to sell me everything from insurance to food, et. al.
Reply from PuppySpotAug 6, 2026
We're so happy to hear that the procedure was easy and satisfactory, and that your delivery driver was well-informed! It's wonderful that Giada arrived healthy, happy, and playful. We also appreciate your feedback regarding the additional offers.
Nick P.
We love our new puppy! She looks just like the pictures and video. She was delivered within the expected delivery window. Communications throughout the process have been seamless. Their core service was executed flawlessly. 2 main complaints turned me off, though. First, almost every single message sent by PuppySpot after the initial purchase was an advertisement for a partner's products or services. In one case, there was an advertisement to purchase her food on Chewy (even though Chewy no long sells that brand on their site). Would have been nice to see more thought leadership, guidance, and coaching vs non-stop messaging about partner products and services. Second, after we completed the initial purchase, a rep called us to "help us with next steps". They then proceeded to upsell us on packages offered by the company. He told us that the online transaction hadn't gone through yet and wanted to know if I wanted him to cancel the original transaction and re-run it to avoid delays with our puppy's delivery. Tells me he is commission based and that that commission is tied to transaction size. I declined his offer and he seemed a little upset and asked me the question again - are you sure? The transaction went through just fine. His behavior was off-putting and left me concerned that we were being scammed.
Reply from PuppySpotAug 8, 2026
Thank you for sharing your detailed feedback, and we’re so happy to hear that you love your new puppy and that her delivery and overall communication met your expectations. We understand your concerns regarding the volume and nature of follow-up communications, as well as the experience you described after your purchase, and we appreciate you bringing them to our attention. Our team has attempted to reach you and would welcome the opportunity to connect directly to better understand your experience. Please feel free to contact us at your convenience—we’re here to help and appreciate the opportunity to support you.
Seth E.
Thanks to PuppySpot.com, I am now the very proud owner of a beautiful, healthy and happy baby french bulldog. From start to finish the experience was amazing! They have a fantastic staff waiting to help you find your new puppy and they can answer all your questions about the breed and the specifics of their personality and they have pictures and details about the parents/siblings. All AKC with paperwork to prove! I had my puppy delivered from Ohio to Virginia, through an affiliated company called Premier Pet. Premier Pet has an excellent staff that guarantee that your pup is well taken care of during their travel. I met and spoke with the driver named Titus. Great guy! He was very enthusiastic , friendly and professional and seemed to love what he does for a living. That tells me the company takes care of their staff as well ! Always a good sign! I definitely recommend choosing PuppySpot.com as your next or first choice if you’re looking for a new family pet. Lots of gorgeous and healthy pets to look at and or pick out! Please do yourself a BIG favor and be sure to check out PuppySpot.com before considering your local options.
Reply from PuppySpotAug 6, 2026
We are so happy to hear about your wonderful experience finding your new French Bulldog! It truly warms our hearts to know that our team was able to assist you in finding such a beautiful, healthy, and happy addition to your family. We are also delighted that the transportation process with our affiliated company was smooth and that their staff, particularly the driver, made such a positive impression. We always strive to ensure our puppies are well cared for every step of the way. Thank you for your glowing recommendation; we truly appreciate your kind words and are grateful you chose us.
Krista B.
They made everything very easy!
Reply from PuppySpotAug 6, 2026
We are so glad to hear that we made everything easy for you! Your positive feedback truly means a lot to us.
Eleanor C.
Very friendly people
Reply from PuppySpotAug 6, 2026
We're so glad to hear the team is so friendly. We truly appreciate your kind words.
Susan F.
Every question answered promptly with specific instructions
Reply from PuppySpotAug 6, 2026
We're so glad to hear that we were able to provide clear and prompt assistance with all your inquiries. Thank you for your wonderful feedback!
Anita C.
It was a great experience received several emails before she came to keep me informed on her progress delivered on time with all the essentials and the delivery driver was friendly. I would definitely recommend this to anyone who is looking to purchase a new puppy for the first time.
Reply from PuppySpotAug 6, 2026
Thank you for your wonderful feedback! We're so glad you felt informed throughout the process and that your puppy arrived on time with a friendly delivery experience. We appreciate your recommendation and wish you and your new puppy many happy years together!
