Great
Based on 7,460 reviews
PuppySpot4.3Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At PuppySpot, we help loving families find their perfect puppy by connecting them directly with the nation’s most responsible, vetted breeders. As the leading puppy placement service in America, we combine expertise, care, and transparency to make the experience seamless and humane from start to finish. Our team of caring experts works closely with certified breeders to ensure every puppy is healthy, well-socialized, and ready to bring joy to their new home. Because we believe everyone deserves the unconditional love of the perfect puppy.
PuppySpot (puppyspot.com) has 7,460 customer reviews on Folks Told, with an average rating of 4.3 out of 5.
7,460 approved reviews, newest moderated first
Juliana K.
Premier Pet Transport delivered our puppy not only in a timely manner but early! Communication with Chuck was very smooth and we couldn’t be happier.
Reply from PuppySpotJul 2, 2024
We are thrilled to hear about your positive experience with our team. We appreciate your kind words about Chuck and our commitment to timely delivery.
Don L.
Perfect experience. Everything went as planned. The whole experience was seamless
Reply from PuppySpotJul 2, 2024
We're so glad to hear you had a perfect experience! We strive to make every interaction seamless and appreciate your kind words.
Vickie
Great customer service from start to end!
Reply from PuppySpotJul 2, 2024
We are so happy to hear that you had a positive experience with our customer service team. We strive to provide excellent service to all of our customers, and we are thrilled that you were satisfied.
Steven V.
Delivered on time and by two extremely nice gentleman who answered all my questions very helpful
Reply from PuppySpotJul 2, 2024
We appreciate your kind words and are glad to hear you had a positive experience.
Roxse B.
I had my vet visit within two weeks of receiving my puppy. She has a double ear infection. It cost me approximately 150.00 to have her treated. How do I get reimbursed for that? Also, don't be fooled, these puppies do NOT fly in cabin with a trained pet chaperone. It's a complete and total lie. She came in a cargo hold all the way from South Dakota to Portland and she was terrified when she got here. Not a happy camper at all.
Reply from PuppySpotJun 26, 2024
We are sorry to hear about your puppy's doube ear infection and her nervousness. Sadly ear infections are common with many purebred puppies. It’s why in part we created the 10 Year Health Commitment, to provide new owners with a window of early financial support should a puppy contract these types of conditions. Please give us a call at (866) 306-6064 to arrange for reimbursement. In terms of your puppy's air travel in cargo, regretfully because of your puppy's size the chaperone was not allowed to have her accompany him in the cabin. But rest assured that the American Airlines cargo hold is a temperature managed environment, i.e. the puppy's health was never threatened. We are also sorry to hear about your puppy's nervousness. Sadly it's not uncommon with certain breeds, with the disposition being passed from generation to generation. But that fact does not make dealing with it any easier. The good news is that because this is such a common condition there is a plethora of online research and recommendations to help you socialize your puppy. We encourage you to take a look and apply some of the socialization techniques other dog owners are suggesting. Another option is to hire a dog trainer who specializes in working with fearful puppies and dogs. Let us know if you need a recommendation. Finally, thank you for posting your feedback. As hard as it is to hear, it is helpful to us. Our goal is 100% happy customers and 100% happy puppies. We still have some work to do.
Josephine K.
From the moment we selected our puppies to the moment they were delivered, we were so happy. The website was easy to use and customer service was awesome. Our puppies are healthy, active and loving. They are a great addition to our family.
Reply from PuppySpotJul 2, 2024
We are so happy to hear that you had a positive experience with us. We appreciate your kind words about our website, customer service, and the health of your puppies. We are thrilled that they are a great addition to your family.
Lori M.
I was nervous ordering a puppy on the computer. When I reserved my puppy from puppyspot , I immediately got a call from Jordan. From the day I spoke to Jordan and all the friendly staff at puppyspot it was a wonderful experience. I would also like to thank Nathan T. and Mark from premier pet transport for the awesome care they gave to my puppy while traveling from Missouri to N.Y. Sincerely, Lori Moschella
Reply from PuppySpotJul 2, 2024
We are so happy to hear about your positive experience with our team. It is wonderful to know that you felt comfortable and well-supported throughout the process. We are proud of our team and appreciate your kind words about Jordan, Nathan, and Mark. Thank you for sharing your experience.
Patty M.
Very friendly and polite to the people
Reply from PuppySpotJul 2, 2024
We appreciate your kind words and are glad you had a positive experience.
