Great
Based on 7,460 reviews
PuppySpot4.3Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At PuppySpot, we help loving families find their perfect puppy by connecting them directly with the nation’s most responsible, vetted breeders. As the leading puppy placement service in America, we combine expertise, care, and transparency to make the experience seamless and humane from start to finish. Our team of caring experts works closely with certified breeders to ensure every puppy is healthy, well-socialized, and ready to bring joy to their new home. Because we believe everyone deserves the unconditional love of the perfect puppy.
PuppySpot (puppyspot.com) has 7,460 customer reviews on Folks Told, with an average rating of 4.3 out of 5.
7,460 approved reviews, newest moderated first
Liz D.
Very professional and helpful throughout the whole process.
Reply from PuppySpotJul 2, 2024
We appreciate your kind words and are glad to hear that you found our service professional and helpful. We strive to provide excellent customer service and are happy to know we met your expectations.
Paul M.
Puppy Spot was very responsive and communicated often.
Reply from PuppySpotJul 2, 2024
We appreciate your kind words and are glad to hear about our responsiveness and communication.
Rick P.
I felt comfortable about the transaction.
Reply from PuppySpotJul 3, 2024
We appreciate you taking the time to share your positive experience. We're glad you felt comfortable throughout the transaction.
Carol
What a seamless process! I found our Basset Hound, Lola, then Missy, through PuppySpot. She was originally in Indiana, and was tenderly brought to me in California. The process was smooth and so gratifying. Including registering her for the American Kennel Club, and registering her microchip. We got her immunizations records for our vet, her family tree, even some of the food she was used to eating. I'm so glad to have Lola in my life. She's healthy and a ray of sunshine. Thank you PuppySpot!
Reply from PuppySpotJul 3, 2024
We are so happy to hear about your positive experience with PuppySpot! It's wonderful to know that you found your perfect match in Lola and that the entire process was smooth and fulfilling. We are thrilled that you are enjoying your time with her and that she is bringing you so much joy.
Marleen W.
Just letting you know that premiere pet transport driver's Nathan t and Skyler Got my puppy to me at the right time and she seemed to be in very good health and well taken care of.
Reply from PuppySpotJul 3, 2024
Thank you for taking the time to share your positive experience. We're thrilled to hear that Nathan and Skyler provided excellent service and that your puppy arrived happy and healthy. We appreciate your business and look forward to serving you again in the future.
Carol
The puppy was just as her video showed - friendly, happy, energetic. She arrived clean and healthy. Premier Pet Transport keep us informed and up to date on her arrival time. Our greatest fear was that we were going to be scammed and the just wasn't the case. Our only problem was that we purchased her before a holiday and it took longer to receive her than we anticipated and Pet Spot did not keep up informed as to what was going on with our purchase. If it wasn't for the pet supplies which was reassuring when they arrived we would have been really upset.
Reply from PuppySpotJul 2, 2024
We appreciate you taking the time to share your experience. It's wonderful to hear that you were happy with the puppy's health and temperament. We understand your concern about the delay in receiving your puppy, especially during the holiday season. We strive to provide clear and timely communication throughout the process. We'll take your feedback into consideration as we continue to improve our services.
Kelsey
The whole process of getting our puppy went very well. However, I wish we were sent updated pictures as we waited to get him. I also would have liked more info about his parents, including pictures.
Reply from PuppySpotJul 2, 2024
We appreciate your kind words about your experience. We understand your desire for more updates and information about your puppy's parents. We will take your feedback into consideration as we strive to improve our communication with future families.
ellen S.
1. No access to puppy spot app. Or to see any demographics on my puppy 2. E- mail responses were not sent. 3. My acct. never showed I had a puppy! 4. False information given on transport of my puppy. 5. Transportation hired to deliver my puppy was mediocre at best Ty Andrea for reaching out to me and listening to and addressing each of my concerns. I hope that IT gets things straightened out and I can see my two puppies that I purchased at different times show up in my account. Also thank you for checking back on our puppies wellness check to make sure everything was ok from issues from her transport. Your concern Andrea and compassion for our girl is much appreciated.
Reply from PuppySpotJun 26, 2024
Thanks for posting on TrustPilot and your feedback. We have heard from other customers that our communication protocol post-purchase is not good enough and that an app and more active updating of your account would be helpful. Your comment about false information regarding your puppy's travel is also concerning as is the reference to our travel partners being mediocre. They and we have a twenty year track record of successfully delivering happy puppies all over America. We have assembled a cross department team to look at each of your issues and do what we can to improve the entire puppy adoption experience. Thank you again for taking time to share your candid feedback. We are committed to our improvement and input from our customers is key.
