Great
Based on 7,460 reviews
PuppySpot4.3Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At PuppySpot, we help loving families find their perfect puppy by connecting them directly with the nation’s most responsible, vetted breeders. As the leading puppy placement service in America, we combine expertise, care, and transparency to make the experience seamless and humane from start to finish. Our team of caring experts works closely with certified breeders to ensure every puppy is healthy, well-socialized, and ready to bring joy to their new home. Because we believe everyone deserves the unconditional love of the perfect puppy.
PuppySpot (puppyspot.com) has 7,460 customer reviews on Folks Told, with an average rating of 4.3 out of 5.
7,460 approved reviews, newest moderated first
Linda S.
Staff was very informative and eagerly answering all questions reviewing every aspect regarding the adoption process.
Reply from PuppySpotJul 3, 2024
We appreciate your kind words and are thrilled to hear that our staff was able to provide you with the information and support you needed during the adoption process.
Kathryn A.
I purchased a 4 week old puppy that was listed as a Bernedoodle. When I received her it was clear that she wasn’t a Bernedoodle. I had her DNA tested. She is 47 % schnauzer, 47% poodle and 6% Bernese Mountain dog. I called and asked for pictures of her prior to my receiving her and was told I would get 1 every two weeks. This was a complete contradiction from my first sales call with Puppy Spot. In addition I was told that she would arrive having ridden in the cabin of the airplane transport. She had to take 2 flights to get to me and was sent via the cargo hold. I was shocked at the terrified state she was in when I picked her up. I paid a significant price for this puppy and feel that I should be compensated.
Reply from PuppySpotJun 13, 2024
We are sorry to hear about your concerns regarding your puppy's pedigree and the travel logistics. We can assure you that she is purebred and will send documentation in support. The breeder is a long-time partner of PuppySpot and always meets or exceed our standards and that of the federal government. We have asked a cross-functional team to review our communications and what specifically happened with her delivery. Our goal is 100% happy customers and 100% happy, healthy and stress-free puppies.
Agatha P.
Our Drivers Chuck and Skyler where very nice; on time and very proffesional . Thank you
Reply from PuppySpotJul 3, 2024
We appreciate your kind words about our drivers. We're glad you had a positive experience.
Chris D.
Our new puppy Wyatt Great communication from start to finish I was very impressed with our puppy’s drivers both Nathan and Mark Explain med all the details of our little puppy
Reply from PuppySpotJul 3, 2024
We're thrilled to hear about your positive experience with Wyatt and our team. It's wonderful to know that you were impressed with the communication and care provided by Nathan and Mark. We're dedicated to ensuring a smooth transition for new puppy parents, and we're delighted that you found the information helpful.
Judith H.
Chuck and Skyler did an excellent job of delivering Heidi to me. She was clean and lively. Communication excellent and to the point. Arrival time was right on. Both Chuck Skyler were very friendly and I felt at home talking with them. Remaining items were covered, food, health record. Fantastic job!!!
Reply from PuppySpotJul 3, 2024
We are so happy to hear that you had a positive experience. We appreciate your kind words about Chuck and Skyler. It sounds like they went above and beyond to make sure you felt comfortable and informed. We are glad that Heidi was in good hands.
Nancy R.
Dallas was our driver for my new best friend and he arrived earlier than expected! He works for Premier Pet Transport and truly cares about what he does and the safety of these precious babies.
Reply from PuppySpotJul 3, 2024
We're so glad to hear that you had a positive experience with our driver. We appreciate your kind words about his dedication and care for your pet.
Cody C.
The process was odd and felt almost scam-ish / transactional initially. It was difficult to get ahold of customer service at times and not much info was offered about the puppy unless asked for, also not many updated pictures or pet background was offered once again; unless asked for. Overall it worked out and the customer service members were very pleasant. I also found it concerning there was no form of background checks or questions about where the puppy would be moving to. The delivery process worked out ok and they gave frequent updates as the day approached. The two drivers were great and made the process not feel sketchy. The drivers from Premier Pet Transport were Skyler and Chuck, much credit to them for the way they performed the delivery! Overall I’m very happy with my puppy but probably wouldn’t go this route again, simply not my style of puppy adoption. However, everything worked out and went as they said.
Reply from PuppySpotJun 11, 2024
Thanks for posting on TrustPilot and your feedback. We're happy you are happy with your puppy and as hard as it is to also hear less than positive remarks, it's critical to our ability to constantly improve our puppy adoption experience. We have heard from other customers that our communication protocol post-purchase is not good enough. We have assembled a cross department team to work on revamping it so that customers never feel alone or without ability to talk with one of our adoption experts. We do hope your puppy continues to provide you with many years of unconditional love and joy.
LouAnna E.
Chuck and Mark, the drivers of our beloved were great to keep us updated on the ETA at the meeting point. Pick up was easy.
Reply from PuppySpotJul 3, 2024
We appreciate your kind words about your recent experience. We're thrilled to hear that you had a positive experience with our drivers.
