Great
Based on 7,460 reviews
PuppySpot4.3Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At PuppySpot, we help loving families find their perfect puppy by connecting them directly with the nation’s most responsible, vetted breeders. As the leading puppy placement service in America, we combine expertise, care, and transparency to make the experience seamless and humane from start to finish. Our team of caring experts works closely with certified breeders to ensure every puppy is healthy, well-socialized, and ready to bring joy to their new home. Because we believe everyone deserves the unconditional love of the perfect puppy.
PuppySpot (puppyspot.com) has 7,460 customer reviews on Folks Told, with an average rating of 4.3 out of 5.
7,460 approved reviews, newest moderated first
Jason D.
Very easy and smooth experience And customer service was great and we got the best puppy we could ever hope for
Reply from PuppySpotJul 3, 2024
We are so happy to hear that you had a positive experience with us. We appreciate your kind words about our customer service and are thrilled you found the perfect puppy.
Yorkiepoo M.
I was surprised working with puppyspot. I never heard of them before and took a gamble when I found our fur baby and fell in love. Before purchasing our puppy I called their customer support and they answered all my questions and provided additional information that was helpful in my decision. As soon as I got off the phone, I purchased our yorkipoo and received a call back congratulating me and what to expect next. 7-9 days after purchase I received transportation details. I was to receive our puppy the following week. Premier Pet transportation reached out the day before letting me know Chuck and Skyler were our drivers and their vehicle description. They confirmed the transportation detail were still on schedule. Chuck and Skyler reached out again the day off that they were still on schedule. Chuck and Skyler were on time and were very nice to work with. Our fur baby was washed and dried and very happy coming out of the van. I could tell they have been doing this a while and they seemed to really enjoy their job. Thank you both for taking such great care of our baby during his transisiton. Our puppy is amazing and my family couldn't be happier. I can tell hewas raised with love and well cared for. Between puppyspot and premier pet our experience was 5+ STARS. I highly recommend them both.
Reply from PuppySpotJul 3, 2024
We appreciate you taking the time to share your positive experience. It's wonderful to hear that you had such a smooth and enjoyable experience with our services. We're thrilled that you found your fur baby and that you are happy with your new family member. We're also glad that you found our customer support team helpful and that you were impressed with the transportation service. We strive to provide our customers with the best possible experience and your feedback is invaluable to us.
Michelle K.
Sent text with questions about a puppy. Received text asking if text or phone was preferred. I said text. Next I get a phone call. Said they like to talk first to see if I would be a good match or not. I said I sent specific questions and would like them answered first before continuing. PuppySpot hung up on me and then BLOCKED my number!! I tried 4 different numbers and received a message that said" you are not allowed to call this number"!!!
Reply from PuppySpotJun 11, 2024
Thank you for this feedback. Your experience with us was completely unacceptable. We can and will do better. Our goal is a seamless, stress free process that helps good people find their perfect puppy. Clearly we have work to do, and we will do it. We hope you will give us another chance. And if you would like your questions answered, please call (866) 306-6064. Thank you for caring enough to share your feedback.
Kelly M.
Premier Pet Transport did a great job getting my puppy to me. Happy and healthy. Chuck and Skyler were the drivers and they were very communicative and friendly.
Reply from PuppySpotJul 3, 2024
We're thrilled to hear that Chuck and Skyler provided you with excellent service and that your puppy arrived happy and healthy. Thank you for choosing Premier Pet Transport for your special delivery.
Brian B.
Overall interface is good, delivery was great. Initial invoice was incorrect, itemized items did not match total. Customer service was great and corrected the issue. You push your pet insurance too much to the point of being spam!
Reply from PuppySpotJul 2, 2024
We appreciate your feedback on our interface, delivery, and customer service. We're glad you found our customer service team helpful in resolving the invoice issue. We value your feedback and will consider your comments regarding our insurance offerings.
Vincent V.
For the most part we are thrilled with our new puppy Kade. There were some minor bumps in the road and communicating could have been a little better in regards to next steps and what was happening when. They assigned me the wrong puppy at first and it took some doing to get it changed to the correct puppy. When I picked up Kade the pick up place was a McDonalds somewhere near the breeder but strangely I wasn't allowed to go to the breeders location. He just handed me the puppy & the paperwork out the car window and that was it. It felt impersonal and rushed. I have some suspicions but no proof of anything so I'll leave it at that. We are well prepared for our pup & hope to have him acclimated quickly. He's very thin but maybe that's because he's only 8 weeks old. We will be getting him to the vet in the near future to give him a complete wellness check.
Reply from PuppySpotJul 2, 2024
We appreciate your honest feedback and understand your concerns about the communication and pickup process. We strive to provide a positive experience for all our customers, and we're sorry to hear that your initial interactions didn't meet your expectations. We value your feedback and will use it to improve our processes and ensure a smoother experience for future families.
Ka C.
Beautiful results. So happy with your work.
Reply from PuppySpotJul 3, 2024
We're thrilled to hear you're happy with the results. Your satisfaction is our top priority.
Pamela P.
I worked with Lisa. She was great. It would have been nice to have the option to talk to the owners of the puppies There are a couple issues I wish I was aware of. Anyways I love my new puppy.
Reply from PuppySpotJul 2, 2024
We appreciate your kind words about Lisa. We're glad you found her helpful and that you're enjoying your new puppy. We value your feedback and will consider your suggestion about connecting with the breeders.
