Q Source, Inc.Reviews of qsource.com

Reply from Q Source, Inc.Sep 18, 2025

Hi Patrick, Thank you for your feedback, and we’re truly sorry to hear that your experience with Q Source didn’t meet expectations. Your order has been shipped and is on its way. You can track it using the following code: 1Z1636650345684528. A tracking confirmation email was sent on Monday, September 15, 2025, but we understand that sometimes emails—especially in Gmail—can end up in folders like Promotions or Spam. Just to be sure, we’ve re-sent the email for your convenience. We genuinely appreciate your patience and hope this helps resolve the issue. If there’s anything else we can do to make things right, please don’t hesitate to reach out. We’d love the opportunity to earn back your trust. Warm regards, The Q Web Team

Reply from Q Source, Inc.Mar 28, 2025

Updated 4-25-2025 Hi Jeremey Lorenzo, Thank you for your update. Could you please forward the images to [email protected]? We will then send them to Statguard Flooring for their review and they will respond to your request directly. To clarify, Q Source is not aware of any issues with these products color or otherwise. As mentioned in our previous response, all images and product descriptions are provided by the manufacturer. Following your query, we have requested additional information on how color lots are derived and will update the description if required. Since we began offering this product online in 2024, we have not received any complaints or requests for RMA. Thank you for your cooperation. Q Web Hi Jeremy Lorenzo, Thank you for your feedback. We apologize for the poor experience with our service. The seam welding rod is designed to permanently close seams between Statguard Flooring 8400 Series Static Control Vinyl Floor Tiles when melted with a heat gun. It is intended to match the color in that series, specifically and is mentioned twice in the write up. The image provided is the same one the manufacturers use on their website. The color represented in the image may look slightly different from computer to computer depending on the hardware and viewing location and is not meant for exact color matching. If this was used with the 8400 series please supply photographs, so we may further investigate the matter with the manufacturer. In regards to advertising, we do not advertise for specific products but solutions to specific customer problems. Our catalog is vast and we encourage our customers to call prior to purchase to ensure the product being purchased is suitable for its intended use. We appreciate your feedback and we will continue to strive to improve our services. Best, Q Web

Reply from Q Source, Inc.Jul 12, 2024

Dear Ariel Butron Rodriguez, We are truly sorry to hear about your experience with our service. We understand your frustration and we sincerely apologize for any inconvenience we have caused you. We acknowledge that there were mistakes made with your order, and deeply regret these errors and understand how they have negatively affected you. Please be assured that we have taken immediate action to rectify this situation. We have re-shipped the correct quantity of your item to the correct address. We are making every effort to ensure that you receive your order as soon as possible. You should receive your new tracking number shortly. We are also reviewing our internal processes to prevent such incidents from happening in the future. We value your feedback as it helps us improve our service. We appreciate your patience and understanding in this matter. If you have any further questions or concerns, please do not hesitate to contact us. We are here to help. Thank you for bringing this to our attention. Best Regards, The QSource Team

Reply from Q Source, Inc.Oct 20, 2022

Hi Michael, We are sorry you were disappointed with your Q Source experience. ~ Best QWeb

Reply from Q Source, Inc.Oct 17, 2022

Hi Lenn, We are sorry you were disappointed with your Q Source experience. Your order has shipped and should be arriving Wednesday. You will receive the tracking information in an email from us shortly. Our office are located in NY which is why it took a little longer to process. ~ Best QWeb

Reply from Q Source, Inc.Sep 13, 2022

Hi Rose, Thank you so much for taking the time to review your experience with Q Source. We are sincerely sorry that your experience was a negative one. We are always striving to improve customer satisfaction with every interaction. Your order was placed on 9-1 and shipped on 9-6 UPS Ground. According UPS It should arrive tomorrow. We hope you enjoy your product when it arrives and perhaps you'll give us another chance to provide you with better service next time. ~ Best Q Web

Reply from Q Source, Inc.Jan 14, 2022

Hi Baps, Thank you for taking the time and reviewing your Q Source experience. We regret your experience was not all you had hoped. We have reviewed your order for item CS0128-SOCKET-T070 the Socket Snap Adapter - 10 mm. According to our records this was the item shipped. Please contact us at (855) 945-0739 and so we may resolve your issue.